Service Coordinator

About the role

We are seeking a highly motivated individual with proven presentation skills and demonstrated self‑motivation skills. As a Service Coordinator, you will manage daily calls, travel arrangements, and maintain customer records and requests.

Responsibilities

• Manage daily incoming calls, travel arrangements, and customer service needs.
• Track and coordinate field service technician schedules.
• Enter customer orders, establish accounts, and prepare sales orders for production.
• Provide pricing and availability information as requested.
• Answer product and service questions via telephone and email.
• Process credit‑card orders.
• Maintain customer records, update account information, and file printed documentation.
• Manage customer requests for shipping information and expedited delivery.
• Resolve product or service problems by clarifying the customer’s need/concern, determining the cause, selecting and explaining the best solution, and expediting corrective action.
• Follow up to assure resolution and customer satisfaction.
• Maintain accounts by processing adjustments and returned‑goods authorizations.
• Prepare product or service reports by collecting and analyzing customer information.
• Log and ticket efforts for efficiency and accuracy.
• Contribute to team effort by completing other tasks as assigned.

Requirements

• 2 years of related experience.
• High school diploma or equivalent.
• Preferred: experience with electrical applications (circuitry) or lighting.
• Preferred: SAP experience.

Physical Demands

• Remain in a stationary position approximately 50 % of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operate a computer and other office productivity equipment (calculator, copy machine, printer).
• Communicate information and ideas clearly; exchange accurate information.
• Observe details at close range (within a few feet).
• Ability to bend, squat, twist, climb stairs, and lift.
• Frequent walking, sitting, standing, talking, and listening with occasional bending, stooping, crouching, and kneeling.
• Regular use of hands and fingers; repetitive hand movements and extended periods of sitting.
• Occasionally lift and move objects up to 20 lb.