Service Coordinator
Our client operates within the service sector, coordinating appointments and workflows between clients, field technicians, sales teams, and third-party service providers. The organization addresses the challenge of balancing customer needs with technician availability and business priorities, particularly in fast-paced environments that require effective scheduling and coordination across multiple stakeholders. It values operational efficiency and responsiveness, with a preference for candidates experienced in oil and gas or industrial contexts.
About the Opportunity
The Service Coordinator role is central to ensuring seamless interaction among customers, field teams, sales personnel, and external providers. This position manages schedules and priorities to support service delivery effectively, maintaining operational balance between customer demands and resource availability to enable timely and efficient service execution.
Responsibilities
- Coordinate client appointments with field technicians, sales teams, and third-party service providers
- Manage multiple competing priorities and schedules simultaneously
- Negotiate and communicate effectively with various stakeholders to align resources and customer needs
- Serve as a liaison between customers, technicians, sales teams, and external providers
- Utilize CRM and scheduling systems, with an emphasis on accuracy and attention to detail
- Maintain accurate data entry and documentation
- Adapt quickly to dynamic work environments and make urgent decisions as needed
Requirements
- Experience in scheduling and coordination, particularly with field or mobile workforces
- Strong negotiation and communication skills
- Proven ability to manage multiple priorities simultaneously
- Customer-facing experience
- Proficiency with CRM and scheduling software; Salesforce experience is a plus
- Highly proficient in Microsoft Office, especially TEAMS and Excel
- Ability to learn new software quickly
- High level of accuracy and attention to detail in data entry
- Background in Oil & Gas or industrial sectors preferred
- Must pass background check and drug screening
Pay
$23 to $25 per hour