Partnership Liaison

About The Role

The Partnership Liaison owns one thing above all: turning the referrals we receive into started patient care. You are the single accountable owner for monitoring every referral from our health-system house accounts through intake, insurance verification, scheduling, and start of care — and for making sure no patient falls through the cracks along the way. This is a hands-on coordination role that runs primarily by phone and virtually, with occasional in-person patient visits only when a referral needs a personal touch.

• Own referral-to-started-care conversion for a defined book of health-system house accounts.
• Track every pending referral daily and follow up relentlessly until the patient is admitted and scheduled for a first visit.
• Conduct patient calls — and occasional in-person drive-bys — to re-engage patients who are stalled, unreachable, or unsure about starting care.
• Stay on top of SOC scheduling and first-visit timing; escalate and unblock anything that delays care.
• Push referral paperwork, insurance verification, and documentation to completion in real time with the intake team.
• Serve as the day-to-day communication contact for your house-account partners on referral status, patient progress, and partnership operations.
• Partner with the regional sales leader (e.g., Stephen / RSM — confirm title) on follow-up across patients, insurance verification and authorizations, and account relationships.
• Help spot and resolve service failures across intake, welcome call, scheduling, and RCM — flagging patterns, surfacing root causes, and partnering with the relevant teams to fix them.
• Cook up and coordinate clinical liaisons (dotted line) working your accounts.
• Maintain a clean conversion tracker showing what is pending, stuck, and converted.

What Success Looks Like

Within 6 months, conversion and speed-to-SOC on your accounts are visibly better, every referral has a clear owner and next action, and account partners trust you to know the status of any patient. Within 12 months, you've held those gains across a full book of accounts, grown started-care volume, and built a repeatable playbook others can follow.

What We're Looking For

• Background in a healthcare setting — a health clinic, health company, hospital, home health, or post-acute organization.
• A clinical license (e.g., LVN) is a plus but not required.
• Direct experience touching referrals, intake, scheduling, or conversion in a healthcare setting.
• A track record of owning a conversion / throughput / admissions number.
• Relentless follow-through and elite organization — you do not let things fall through the cracks.
• Strong communication and relationship skills with patients, families, account staff, and internal teams.
• Comfortable working primarily by phone/virtually, with occasional in-person patient contact when needed.

Why Adaptive

• Operations that back you up: experienced intake, clinical, and ops teams so you can focus on conversion, not chasing paperwork alone.
• Clear comp with upside: base salary plus performance bonus tied directly to referral conversion and started care — you control your earning potential.
• Ownership: you own your book of accounts and the conversion number that comes with it.
• Mission: every referral you convert is a patient gaining access to high-quality home health care.
• Growth: strong performers can grow into territory leadership, account executive, or partnerships leadership roles as Adaptive scales.

Benefits

• 401(k) + matching
• Health, dental, vision, life
• paid time off
• performance-based bonus
• professional development
• referral program