Partnership in Hospitality Intern

About Us

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. Our world-class team brings to life the award-winning hotels at Universal Orlando Resort, named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes. We are committed to our “power of we” culture, where every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

We invest in training and development, promote social responsibility, and care for our team members as much as we care for our guests. Benefits include one free meal per shift and free theme park access.

About Lakewood Regional Support

Our regional support center provides resources to our hotels in areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry, and Communications. This internship offers a two-semester hospitality program with direct or management training placement opportunities, allowing you to explore and develop meaningful career skills.

Responsibilities

• Learn and perform the job duties of the position(s) within your assigned department
• Learn the various systems used in the hotel
• Assist in analyzing and ensuring practice of guest service standards at hotels
• Complete projects, as assigned, in a timely manner
• Perform other duties as assigned
• Promote and apply teamwork skills at all times
• Be polite, friendly, and helpful to guests, management, and fellow team members
• Execute emergency procedures in accordance with hotel standards
• Comply with required safety regulations and procedures
• Attend appropriate hotel meetings and training sessions
• Maintain cleanliness and excellent condition of equipment and work area
• Comply with hotel standards, policies, and rules
• Remain current with hotel information and changes
• Comply with hotel uniform and grooming standards

Requirements

• Passion for and commitment to equality, diversity, and community efforts
• Positive attitude, strong work ethic, and eagerness to learn
• Desire and ability to work collaboratively with others
• Excellent communication skills – both oral and written
• Exceptional guest service skills
• Effective management, leadership, and organizational skills with a focus on details, quality, and consistency
• Ability to work a flexible schedule, including some weekends and holidays

Qualifications

Pursuing an Associate’s, Bachelor’s, or Master’s Degree in Hospitality Management from Rosen College of Hospitality Management.

Benefits

• One free meal per shift
• Free theme park access