Partner Success Manager, Austin

Zipline is the world’s largest and most experienced drone delivery service, ensuring access to food, medicine, and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably across four continents. With over 140 million commercial autonomous miles safely flown, Zipline strengthens supply chains, reduces congestion, and redefines access to healthcare, consumer products, and food globally.

About You And The Role

Zipline is building the future of instant delivery. As a Partner Success Manager, you will help activate new partners in Austin and collaborate with our broader team to support restaurant and retail partners in growing their business on our platform. In this role, you will directly own relationships with Austin-based restaurants and retail partners, launch new sites with our drone delivery service, build trusted relationships with local managers, and identify opportunities to grow the business. You will serve as our 'eyes and ears' on the ground, providing insights on pain points and identifying new product features. This role requires curiosity, pragmatism, and customer obsession, along with structured thinking, action-oriented execution, and comfort with ambiguity in a fast-changing environment. The role is based locally in Austin, Texas.

Responsibilities

• Collaborate with Zipline’s partners to understand their operations, identify their business objectives, and develop a strong day-to-day operating partnership.
• Work cross-functionally to launch and expand Zipline’s service to partners, identify and solve challenges, and drive continuous improvement.
• Establish regular communication with local management at restaurant and retail partner sites to build trusted relationships and deep rapport.
• Gather customer insights, analyze data, and report relevant findings to identify growth opportunities and guide our product roadmap.
• Proactively engage with customer stakeholders to build long-lasting trust.
• Advocate for customer needs to drive product and service improvements, ensuring our business evolves with customers as a top priority.

Requirements

• 3+ years of experience in partner success, customer success, or field operations—ideally in a delivery marketplace, retail, restaurant, or ecommerce environment.
• Demonstrated experience working collaboratively in cross-functional teams.
• Proven ability to solve problems pragmatically and drive initiatives.
• Ability to build trust quickly through authenticity, direct communication, and strong customer empathy.
• Strong organizational and analytical skills, using data to inform decisions.
• Confidence in presenting complex solutions in an inspiring way.
• Familiarity with the business models and value drivers for delivery marketplaces (e.g., Uber Eats, DoorDash), retailers, and restaurants.
• A focus on continuous learning.

Pay

The starting cash range for this role is $90,000 - $120,000. The final cash pay will depend on experience, qualifications, skills, working location, and projected impact. The total compensation package may also include equity compensation, discretionary annual or performance bonuses, sales incentives, medical/dental/vision insurance, paid time off, and other benefits.