Partner Success Manager

About the role

Bland AI is a voice AI platform designed for enterprises with complex call center operations. Founded in San Francisco by Sobhan Nejad and Isaiah Granet, Bland AI addresses the infrastructure challenges of traditional voice AI solutions, offering autonomous resolution of up to 65% of inbound calls. The platform includes an in-house stack for transcription, language model (LLM), and text-to-speech (TTS), ensuring uptime, security, and customization tailored to regulated industries.

Responsibilities

• Own the technical post-sale relationship for a portfolio of partners, driving them from onboarding through go-live, adoption, business review, renewal, and expansion.
• Identify, evaluate, and onboard new service partners.
• Ensure partners launch quickly, hit measurable go-live timelines, and see clear ROI from Bland's AI agents.
• Diagnose implementation blockers before they become major partner or customer risks.
• Partner closely with forward-deployed engineers, product, sales, and implementation teams to troubleshoot issues, accelerate resolutions, and keep partners successful in production.
• Build partner enablement plans that map use cases, technical requirements, go-live milestones, KPIs, risks, value realization, and expansion opportunities.
• Educate partners on best practices, new features, and optimization strategies that help them get more value from Bland.
• Support monthly and quarterly business reviews (MBRs/QBRs) and executive briefings focused on outcomes, ROI, usage, risks, and customer results.
• Identify expansion opportunities based on new use cases, call volume, operational pain, product usage, partner feedback, and measurable ROIs.
• Support renewal cycles either independently or in partnership with AEs / commercial owners.

Requirements

• 5+ years in technical customer- or partner-facing roles such as Partner Success Manager, Technical Account Manager, Technical CSM, Solutions Architect, Customer Engineer, Implementation Lead, or similar.
• Experience owning post-sale success and outcomes for enterprise partners or customers.
• Strong technical foundation, ideally with CS / engineering exposure or equivalent hands-on technical experience.
• API and integration fluency, including comfort with REST / JSON, logs, SQL, and production systems.
• Experience diagnosing complex technical blockers and driving partner-facing escalations to resolution.
• Highly self-directed — does not need heavy management or a fully built playbook to be effective.
• Willing and excited to work from San Francisco and travel to partner and customer sites as needed.

Qualifications

• Deep partner-obsession and technical sharpness.
• Comfortable owning outcomes in a fast-moving startup environment.

Skills

• Technical foundation and hands-on experience.
• API and integration expertise.
• Problem-solving and escalation skills.
• Self-motivation and adaptability.

Benefits

• Performance-based upside tied to retention, renewals, and expansion.
• Meaningful equity in a high-growth, well-funded AI company.
• Full benefits package.
• Regular partner and customer travel expected.