Partner Success Manager

Role Overview

Objective: Own the post-sale technical partner journey by driving successful go-lives, measurable business outcomes, partner health, executive alignment, renewals, and expansion opportunities across Bland's partner network.

Core Responsibilities

• Own the technical post-sale relationship for a portfolio of partners, driving them from onboarding through go-live, adoption, business review, renewal, and expansion
• Identify, evaluate and onboard new service partners
• Ensure partners launch quickly, hit measurable go-live timelines, and see clear ROI from Bland's AI agents
• Diagnose implementation blockers before they become major partner or customer risks
• Partner closely with forward-deployed engineers, product, sales, and implementation teams to troubleshoot issues, accelerate resolutions, and keep partners successful in production
• Build partner enablement plans that map use cases, technical requirements, go-live milestones, KPIs, risks, value realization, and expansion opportunities
• Educate partners on best practices, new features, and optimization strategies that help them get more value from Bland
• Own monthly and quarterly business reviews (MBRs/QBRs) and executive briefings focused on outcomes, ROI, usage, risks, and the results their customers are seeing
• Identify expansion opportunities based on new use cases, call volume, operational pain, product usage, partner feedback, and measurable ROIs
• Support renewal cycles either independently or in partnership with AEs / commercial owners

Ideal Candidate Profile / Role Requirements

• We're looking for a high-ownership, commercially oriented Partner Success Manager who can live at the intersection of customer success, technical implementation, and enterprise relationship management.
• This person should be deeply partner-obsessed, technically sharp, and comfortable owning outcomes in a fast-moving startup environment.
• Must-Have Experience:
  • 5+ years in technical customer- or partner-facing roles such as Partner Success Manager, Technical Account Manager, Technical CSM, Solutions Architect, Customer Engineer, Implementation Lead, or similar
  • Experience owning post-sale success and outcomes for enterprise partners or customers
  • Strong technical foundation, ideally with CS / engineering exposure or equivalent hands-on technical experience
  • API and integration fluency, including comfort with REST / JSON, logs, SQL, and production systems
  • Experience diagnosing complex technical blockers and driving partner-facing escalations to resolution
  • Highly self-directed — does not need heavy management or a fully built playbook to be effective
  • Willing and excited to work from San Francisco and travel to partner and customer sites as needed
• Nice-to-Have Experience:
  • Background in voice AI, conversational AI, CPaaS, CCaaS, UCaaS, contact center software, customer experience, or channel/partner ecosystem management
  • Experience managing partner or customer accounts in highly regulated industries such as financial services, insurance, healthcare, or telecommunications
  • Experience supporting renewals, expansion, or commercially oriented post-sales motions
  • Experience at a Series A–C company helping build partner success, onboarding, or customer success playbooks from scratch
  • Experience working with partner or enterprise customer organizations where C-level stakeholders are actively involved post-sale

Compensation & Benefits

• Performance-based upside tied to retention, renewals, and expansion
• Meaningful equity in a high-growth, well-funded AI company
• Full benefits package
• Regular partner and customer travel expected

Cash Compensation Range: $140K - $180K