Partner Success Manager

About the role

Pegasus leads the way in comprehensive cleaning and maintenance solutions. We leverage cutting-edge technology to create and maintain clean, healthy, and safe indoor environments for commercial, industrial, and manufacturing facilities. Pegasus was named by Inc. Magazine as one of the "Fastest Growing Private Companies in America."

General Responsibilities

• Conduct scheduled quality inspections at partner sites, documenting findings thoroughly with photos and notes.
• Capture the partner’s real-time impression of our service — positive or negative — and route issues to operations to resolve.
• Log all inspections and activity in PegDesk.
• Spot out-of-scope service opportunities during inspections (e.g., floor care, carpet cleaning, window washing, pressure washing).
• Document opportunities and hand them to the operations team for quoting — no pricing or closing by the PSM.
• Identify and visit ideal-customer-profile businesses near existing sites (single-tenant, private schools, data centers).
• Introduce Pegasus, identify decision-makers, and qualify leads.
• Hand qualified leads to Account Executives for closing; log all leads and interactions in PegDesk.
• Complete Integrity Service and (as you progress) Integrity Selling training.
• Participate in weekly coaching, call reviews, and the Business Review Meeting.
• Maintain performance expectations (KPIs) as a core part of the role.

Schedule

• Full-time
• Flexibility needed

Pay

• Southern California - $21.00 - $28.00 Hourly
• Phoenix, Arizona - $19.00 - $24.00 Hourly
• Position is eligible for commission and bonus.

Specific Duties

• Conduct scheduled quality inspections at partner sites, documenting findings thoroughly with photos and notes.
• Capture the partner’s real-time impression of our service — positive or negative — and route issues to operations to resolve.
• Log all inspections and activity in PegDesk.
• Spot out-of-scope service opportunities during inspections (e.g., floor care, carpet cleaning, window washing, pressure washing).
• Document opportunities and hand them to the operations team for quoting — no pricing or closing by the PSM.
• Identify and visit ideal-customer-profile businesses near existing sites (single-tenant, private schools, data centers).
• Introduce Pegasus, identify decision-makers, and qualify leads.
• Hand qualified leads to Account Executives for closing; log all leads and interactions in PegDesk.
• Complete Integrity Service and (as you progress) Integrity Selling training.
• Participate in weekly coaching, call reviews, and the Business Review Meeting.
• Maintain performance expectations (KPIs) as a core part of the role.

Skills and Experience

• Strong interpersonal and communication skills; comfortable meeting and talking with new people.
• Self-motivated and able to work independently in a mobile, field-based role.
• Detail-oriented and observant.
• Reliable transportation, valid driver’s license, and willingness to travel to sites within the region.
• Coachable — open to a structured training and feedback system.
• Comfortable with technology (mobile apps, basic reporting).

Preferred Experience

• Some customer service, hospitality, sales, or facilities experience.
• Bilingual (English/Spanish).
• No prior sales experience is required. This is an entry-level, develop-from-within role — we train you.

Working Conditions

• Field-based: regular driving to and walking through commercial buildings.
• Exposure to varied site and weather conditions (including Arizona heat).
• Some early-morning or flexible hours depending on partner inspection schedules.