Partner Success Manager

About the role

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.

Responsibilities

• Own the success and growth of Mudflap’s largest merchant partnerships
• Build executive-level relationships and act as a trusted strategic advisor to key partners
• Monitor merchant performance, identify trends and risks, and proactively drive operational and business improvements
• Lead complex partner conversations, business reviews, escalations, and cross-functional initiatives with urgency and ownership
• Develop scalable playbooks, processes, and operational frameworks to support a growing enterprise merchant network
• Partner closely with Product, Operations, Support, and Sales teams to remove friction and improve the partner experience
• Advocate for merchant needs internally while balancing business goals and operational scalability
• Operate with speed and adaptability in a high-growth environment where priorities evolve quickly
• Deliver thoughtful communication, reporting, and insights to both partners and internal leadership teams

Requirements

We're looking for someone with 5+ years of experience in Partner Success, Customer Success, Account Management, Enterprise Support, or Strategic Partnerships, with 5+ years of industry expertise within fuel, trucking, or freight. You should have experience managing large, complex, or enterprise-level merchant/vendor relationships, and proven ability to navigate ambiguity and operate effectively in fast-paced, high-growth environments.

You should have a strong analytical and operational mindset with experience leveraging metrics and data to drive decisions and partner outcomes. Exceptional relationship-building and communication skills, including experience working with executive stakeholders, are also required. You must demonstrate ownership, urgency, and problem-solving abilities with a bias toward action, and experience working cross-functionally to influence outcomes and improve partner operations at scale.

Highly organized with strong prioritization and project management capabilities are also essential. Familiarity with CRM platforms (Salesforce, HubSpot) and analytics/reporting tools (Looker, Excel, SQL) is a plus.

Qualifications

To succeed in this role, you should have:

• A bachelor's degree or equivalent experience
• Experience with Salesforce or similar CRM platform
• Experience with analytics/reporting tools such as Looker, Excel, or SQL

Skills

Key skills for this role include:

• Customer relationship management
• Strategic planning and execution
• Project management
• Business analysis and problem-solving
• Collaboration and teamwork
• Communication and presentation skills

Benefits

We offer competitive salary and equity in a high-growth startup, multiple health benefit options, responsible time off, a 401(k) matching program, opportunities and support for major career growth, and an annual Company offsite event (Mudfest!).