Partner Success Manager

Accountabilities

• Own a portfolio of strategic healthcare partnerships, driving referral growth, partner engagement, and operational excellence through strong relationships and data-driven strategies.
• Manage and grow a portfolio of specialty pharmacy partnerships, taking ownership of referral targets, account health, and long-term partnership success.
• Develop and execute account growth strategies by identifying performance barriers, implementing solutions, and measuring the impact of growth initiatives.
• Build trusted relationships with key partner stakeholders, including operational leaders, nursing directors, branch managers, and coordination teams.
• Establish the organization as a preferred healthcare partner by improving workflows, increasing adoption, and driving consistent referral activity.
• Develop internal partner champions who advocate for the partnership and help expand engagement across accounts.
• Support new market and account launches by accelerating onboarding, enabling adoption, and achieving early referral milestones.
• Analyze account performance metrics, identify trends, and apply insights to improve portfolio growth and partner outcomes.
• Maintain accurate CRM records, account profiles, relationship maps, growth plans, and performance data to ensure visibility across teams.
• Lead recurring partner meetings focused on performance reviews, strategic alignment, product updates, and expansion opportunities.
• Conduct in-person partner visits, discovery sessions, product demonstrations, and relationship-building activities as needed.
• Collaborate cross-functionally with operations, business development, scheduling, billing, technology, and clinical teams to resolve challenges and improve partner experiences.
• Represent partner feedback internally by sharing insights that influence product improvements, operational enhancements, and adoption strategies.
• Help build and refine partner success playbooks, processes, and scalable engagement models as the organization grows.
• Translate business goals into account-level strategies, priorities, and measurable action plans.

Requirements

• Experience in customer success, account management, healthcare partnerships, or B2B growth roles, with a strong ability to build relationships and deliver measurable outcomes.
• 5+ years of experience in account management, customer success, partner success, or sales roles within B2B healthcare, SaaS, healthcare services, or related industries.
• Proven ability to drive revenue, referral, volume, or usage growth through structured account strategies and relationship development.
• Experience working with specialty pharmacy, home infusion, healthcare services, or complex clinical operations is strongly preferred.
• Experience analyzing account-level data, identifying performance gaps, and translating insights into actionable growth plans.
• Experience onboarding users, training stakeholders, and improving product adoption metrics.
• Strong communication and relationship-building skills, with the ability to engage both executive stakeholders and frontline operational teams.
• Ability to analyze technical products and explain solutions to diverse audiences.
• Strong cross-functional collaboration skills with a consultative, partner-first mindset.
• Ability to thrive in a startup environment with ambiguity, rapid change, and evolving priorities.
• Self-directed, proactive, and comfortable taking ownership of outcomes with minimal supervision.
• Experience managing growth targets, quotas, or variable compensation tied to performance outcomes.
• Experience helping build or scale customer success, account management, or partnership functions is a plus.
• Familiarity with CRM platforms such as HubSpot and analytics tools for monitoring account health and performance is preferred.

Benefits

• Competitive compensation package with expected annual on-target earnings (OTE) of $120,000-$138,000.
• Base salary, quarterly variable compensation, and equity options with refresh opportunities.
• Quarterly variable compensation tied directly to portfolio growth goals, with uncapped upside for exceeding targets.
• Fully remote work environment with flexibility to work from anywhere in the United States.
• Medical, dental, and vision insurance.
• 401(k) matching.
• Generous equity options program.
• Unlimited paid time off with minimum required time away.
• Paid parental leave.
• Monthly phone and internet stipend.
• Annual learning and professional development stipend.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary life, accident, hospital, and critical illness insurance.
• Opportunity to contribute to a mission-driven healthcare organization improving access to home-based care.
• High-impact role within a growing company where employees can help shape processes, strategy, and future growth.