Partner Success Manager

The Role

Sourgum is seeking a dynamic and driven individual to join our team as a Partner Success Manager. The Ideal candidate will work closely with our Sales and Operations teams to maintain and expand relationships with our partner vendors. This role requires exceptional communications skills, negotiations abilities, attention to detail, and a proactive approach to relationship management.

What You’ll Be Doing

• Nurture strong relationships with partnered vendors, facilitating effective communication between vendors and internal teams to ensure the highest levels of vendor and customer satisfaction.
• Source and onboard new vendors based on company needs.
• Ensure vendors comply with Sourgum’s systems and procedures.
• Monitor service quality and customer satisfaction, addressing any issues with underperforming vendors promptly and effectively.
• Support the Account Executive team by negotiating with partner vendors to secure favorable rates to specific projects.
• Support the Enterprise Sales team throughout the sales cycle by serving as the primary liaison with hauling partners.
• Stay informed about industry trends, regulations, and best practices to better understand vendors and contribute to the company’s growth.

The Qualifications You Need

• You must be customer obsessed and tech-enabled.
• Proven experience in account management, vendor management, procurement, or sales within a B2B industry.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with vendors and internal teams.
• Excellent negotiation skills.
• Demonstrated problem-solving skills and the ability to work effectively in a fast-paced environment.
• Comfortable adapting to evolving technologies and incorporating them into day-to-day responsibilities.
• Commitment to upholding company values of integrity, sustainability, and excellence.
• Prior experience in the waste & recycling industry, construction, trucking, or similar industry is a plus.

Benefits

• Company stock options as part of your compensation package.
• A positive and collaborative work environment with a focus on innovation and sustainability.
• Flexible/Unlimited PTO.
• Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K).
• Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub.
• Yearly Personal Development Budget.
• Opportunities for professional development and career advancement within a growing company.