Partner Success Manager

About the role

Dreamscape Learn, a pioneer in the realm of immersive virtual reality learning design, is seeking a customer obsessed and detail-oriented Partner Success Manager (PSM) to own the end-to-end success of assigned partners, from onboarding through ongoing adoption and growth.

Responsibilities

• Own onboarding delivery for assigned partners: Lead kickoffs and onboarding coordination
• Develop and manage onboarding plans and timelines
• Drive partners to successful go-live
• Execute onboarding playbooks while attentive to partner-specific needs
• Provide training of immersive classroom modalities for partner stakeholders (faculty, administrators, facilitators, and support staff)
• Keep current and provide feedback on onboarding and training materials, including guides, playbooks, documentation, and best practices
• Support internal training needs related to onboarding processes and tools
• Identify risks early and proactively mitigate onboarding challenges
• Serve as the primary point of contact for assigned partners
• Build strong, trusted relationships with partner stakeholders
• Run structured engagement cadence (check-ins, milestones, success reviews)
• Ensure partners are successfully adopting and utilizing Dreamscape Learn solutions
• Continuous Improvement & Feedback Loop: Identify gaps in onboarding and partner experience and propose improvements
• Contribute to the evolution of: Onboarding playbooks, Partner success processes
• Surface recurring themes and insights to Senior PSM and cross-functional teams
• Partner closely with: Product & Engineering (technical requirements, integrations), Support (issue resolution, escalations), Educator Experience (pedagogical alignment)
• Own coordination across teams to ensure timely and effective partner outcomes
• Execution Excellence: Manage partner workflows and deliverables with high attention to detail
• Ensure timelines, communications, and follow-ups are consistently met
• Support partner site visits, training, and hosted experiences
• Issue Management & Escalation: Resolve standard partner issues independently
• Escalate complex or non-standard issues appropriately
• Ensure partners feel supported and heard throughout their lifecycle

Requirements

• Minimum 2 years in customer success, account management, or program management
• Strong organizational and project management skills
• Able to manage multiple partners and workflows simultaneously
• Detail-oriented with strong follow-through
• Strong communication and coordination skills
• Experience in EdTech, SaaS, or complex product environments preferred
• Knowledge of CRM and CSM platforms helpful

Benefits

• ESOP
• Health/dental/vision insurance
• Employee Assistance Program
• Unlimited PTO
• Perks at work
• $80k-$90k + bonus

Pay

$80k-$90k + bonus

Schedule

Not specified

Company Commitment

Dreamscape Learn is firmly committed to cultivating an inclusive and diverse workplace, and as an equal opportunity employer, we encourage applications from all eligible candidates.