Partner Success Manager
About the role
The ideal candidate will work directly with cross-functional peers in the region to develop and execute effective engagement strategies, assess and manage risk accurately, and provide accurate forecasting of their portfolio and attainment of revenue targets. This high-visibility role will report directly to the Senior Director, Partner Success, and will be based in NY state.
Responsibilities
- Plan and maintain an individual book of business, including but not limited to account strategies, escalations, objectives, and initiatives in alignment with the Discovery Education Partner Success organization and methodologies
- Apply understanding of SaaS business models and their overall relationship to customer success
- Understand, coordinate, and implement systemic professional learning plans within a district
- Stay up to date on industry trends, engagement methodology, and strategies that drive revenue growth
- Afford risk and elevate in order to achieve and exceed quarterly churn targets and focus on sharing findings across the teams and organization
- Results-driven professional who is self-motivated, highly organized, and adept at managing multiple priorities simultaneously in fast-paced environments
- Work with sales and success leaders to identify trends and uncover opportunities for improved or new success engagements or professional development offerings
- Ability to innovate, persuade, and problem-solve with partners, peers, and cross-functional team members and incorporate all learnings into daily activity
Core Competencies For Success
- Demonstrable success supporting K12 institutions with SaaS or professional learning implementations
- Comfortable working across the spectrum from decision makers to front-line users or implementors with an understanding of the challenges customers face in SaaS implementations
- Acumen of retention, churn and growth metrics; understanding of value drivers in recurring revenue business models
- Ability to prepare, present, and revise forecasts based on risk assessments
- Strong consultation skills
- Understand, coordinate, and implement systemic professional learning plans within a partnership
- Proficiency with Salesforce, Gainsight (preferred), and Microsoft Office
Credentials And Experience
- Bachelor’s degree or higher, or equivalent work experience
- At least 5+ years in customer success/service or sales
Location
Remote work with ability to travel 30-40% of the time
Benefits
Legal right to work in the United States
Pay
Hiring range for this position is between $87,850 - $97,600 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, this position is eligible for a Variable Target.
Schedule
This role is designed to be remote and can sit in New York.
Company Information
Discovery Education is an equal opportunity employer. Discovery Education is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the communities we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender, protected veteran status or disabled status, or genetic information.