Partner Success Manager

About the role

We are seeking a dynamic, results-oriented Partner Success Manager to drive the growth and success of our North America (NA) partner ecosystem while ensuring high levels of partner subscriber adoption and satisfaction. This dual-focus role involves overseeing Customer Success practices with Aras Value-Added Resellers (VARs) and orchestrate Aras subscription service teams to support the journey for channel subscribers. The ideal candidate will combine the ability to coach and manage VAR practices with Customer Success, leveraging both your technical and business acumen to drive growth, improve customer outcomes, and foster long-term relationships with Aras teams to support that success.

Responsibilities

• Train and guide Aras VARs on Customer Success best practices, PLM best practices and successful Aras Innovator adoption using industry knowledge, Aras practices, and enterprise application expertise.
• Manage renewal objectives for partner accounts in close alignment with North America Global Alliances team.
• Guide joint partner planning for onboarding, implementation-to-go-live, upgrades, and other key Customer Journey milestones.
• Monitor/track partner KPIs, conduct quarterly reviews, and maintain compliance with partner agreements.
• Conduct regular health checks, benchmarks, and provide proactive support to partners managing their existing subscribers, including the creation of "get well" plans for at-risk subscribers.
• Facilitate partner subscriber escalations, ensuring that internal and external stakeholders are aligned, providing clear and concise updates, and driving resolution.
• Support partner subscriber renewal eRorts and identify opportunities for expansion, working closely with partner sales, GA, customer success and other teams to nurture growth opportunities.
• Collaborate with Aras Sales, Product Management, Support, Cloud Services, and other teams to deliver a seamless experience for partners and subscribers.
• Report to the Customer Success leader for North America and participate as an integral member of the Global Alliances team.

Qualifications

• Bachelor’s or Master’s degree in Engineering, Computer Science, Information Technology, Business, or a related field.
• 5+ years of combined experience in channel management, sales, or service delivery roles within the SaaS or enterprise software space.
• Proven track record in both partner management and customer success, including experience in onboarding, training, and coaching.
• Strong sales experience, with a focus on driving expansion and renewal opportunities.
• Ability to manage complex escalations, guide technical solutions, and ensure successful subscriber adoption.
• Excellent communication, presentation, and interpersonal skills.
• Self-starter with a strong sense of ownership, and the ability to drive initiatives independently.
• Willingness to travel up to 25% within North America.

Skills

• Strong foundation in customer success, including hands-on experience managing customer relationships as an individual contributor Customer Success Manager.
• Experience working within