Partner Success Manager

Partner Success Manager

Solve the Problems That Matter Most

• Work with channel, sales and technical teams to ensure a smooth transition for new Managed Service Partners and Resellers.
• Lead certifications, training partners and resellers on the FinQuery value proposition, and ensure they are equipped to support their end customers.
• Develop and maintain deep executive-level relationships within Managed Service Partners and Resellers, acting as the primary point of contact for the Partner Organization.
• Conduct regular partner business reviews (PBRs) and enablement meetings; utilizing CRM to maintain an accurate record of Partner/Reseller growth metrics and action items.
• Monitor Partner/Reseller health metrics and engagement levels, taking corrective action to mitigate risks to the partnership and ensuring long-term program commitment.
• Identify opportunities for partners to expand their FinQuery practice, ensuring positive net revenue retention (NRR) through Partner- and Reseller-led service delivery.
• Manage the Partner and Reseller renewals process and program tiering, ensuring partners are meeting their contractual obligations while receiving the necessary support and pricing to remain competitive in the market.
• Collaborate with Partners and Resellers to build Joint Business Plans, establishing critical growth milestones, shared business outcomes, and key performance indicators to aid the partner in achieving their practice goals.
• Act as an internal advocate to resolve technical or operational issues with a sense of urgency, ensuring they can maintain their service levels to end-users.
• Represent the voice of the Partner/Reseller to inform product and program roadmaps by collecting and analyzing feedback on channel-specific requirements and system improvements.
• Identify opportunities for Partners and Resellers to participate in joint marketing efforts, such as webinars, case studies, and partner spotlights.
• Conduct all business in accordance with FinQuery policies and procedures.

Qualifications

• 3-4 years experience in partner success, customer success, channel management, or account management within a SaaS or software company.
• Proven track record of creating Partner and/or Reseller growth plans and utilizing channel metrics to identify partnership health.
• 4-year degree or equivalent experience.
• Good communication skills, both written and verbal.
• Strong organizational skills and be detail oriented.
• Demonstrated ability to build and maintain relationships with Managed Service Partners, Resellers, and executive stakeholders.
• Strong analytical and goal-oriented mindset.
• Emerging ability to recognize upsell and expansion opportunities and pass qualified leads to Sales.
• Expertise in managing customer contracts, program compliance, and renewal discussions.
• Experience working in G-Suite, and/or HubSpot.

Benefits

• Annual employee development program stipend of $2,000 for each employee.
• Mentorship program (available immediately).
• Sabbatical program (4 weeks after 5 years of service).
• Advancement opportunities based on results, not politics.
• 401(k) plan with employer matching.
• Signing stipend for a work-from-home setup.
• Catered lunches every Tuesday & Thursday (when in office).
• Great health benefits with multiple plan options.
• Flexible PTO (including 11 holidays and your birthday off).
• Free gym membership at our office (Atlanta HQ).
• Casual dress environment (when in office).
• Tutoring stipend for your children.

Company Culture

• Equal opportunity employer.
• Drug-free workplace.