Partner Success Manager (Accounting/Audit Experience)

About the role

The Partner Success Manager is responsible for driving customer success through strategic partner implementations. This role requires strong communication skills, partnership building abilities, and a deep understanding of accounting and/or audit industries.

Responsibilities

• Develop and execute strategies to enhance partner satisfaction and drive business growth
• Collaborate with partners to identify and address their needs and challenges
• Manage and maintain relationships with key partners to ensure successful outcomes
• Provide regular progress updates and insights to partners
• Identify opportunities for upselling and cross-selling to partners
• Conduct quarterly reviews with partners to assess performance and set goals

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or related field
• 2+ years of experience in customer success, preferably within the accounting or audit industry
• Strong interpersonal and communication skills
• Ability to build and maintain strong relationships with partners
• Experience with CRM tools and project management software
• Proficiency in Microsoft Office Suite

Qualifications

• Passion for customer success and partnership building
• Excellent organizational and time management skills
• Ability to work independently and as part of a team
• Self-motivated and proactive approach to problem-solving

Skills

• Strategic thinking and planning
• Effective communication and negotiation skills
• Project management and organization skills
• CRM and project management tool proficiency

Benefits

• Competitive salary and benefits package
• Flexible work schedule
• Professional development opportunities
• Work-life balance

Pay

• $80,000 - $100,000 annually

Schedule

• Hybrid work arrangement