Partner Order Compliance & Support Coordinator

About The Company

Securitas Healthcare, part of Securitas, empowers caregivers to deliver connected, productive and safe care. Its innovative portfolio of healthcare solutions helps over 15,000 hospitals, clinics and senior living organizations worldwide protect people, use assets efficiently and understand their operations for a caring and healing environment. For more information, visit www.securitashealthcare.com.

Position Summary

Ensure all customer orders meet company compliance standards and Delegation of Authority (DOA) requirements. Responsible for validating order accuracy, auditing customer purchase orders, and serving as a key control point between Sales, Finance, and Operations to protect order integrity and support efficient order processing.

Essential Functions

• Ensure all orders are processed in compliance with company policies, Delegation of Authority (DOA), and contractual requirements.
• Accurate processing of Partner orders. Includes validating/auditing Partner POs.
• Ensure PO information matches and is correct on all orders such as Vendor name and remittance information, Payment Terms, FOB information, shipping details, and pricing.
• Validate account information is correct and updated. Includes confirming Parent, Definitive, and GPO linking is accurate.
• Owes the integrity and accuracy of customer order entry from submission through fulfillment, ensuring alignment between customer requirements, internal systems, and downstream billing processes.
• Assist with internal departments to ensure all orders are closed correctly and following the internal checklists and processes.
• Partner communication, pre- and post-sale follow-up, and implementing process enhancements to streamline business metrics.
• Provide coordination for Partner RMAs, short product disputes, pricing disputes.
• Cook up customer sales orders with team members daily.
• Work with sales representatives, within North America and internationally, on inquiries that they may have on a daily basis.
• Provide prompt service to the Partners/Customers; receiving and responding to incoming calls and emails regarding product orders, inquiries, shipments, returns/exchanges and any other pertinent information.
• Track and document order discrepancies, RMAs, and customer issues to support resolution and continuous process improvement.

Additional Responsibilities

• Provide back-up and additional support to other departments on an as needed basis.
• Process direct orders as needed.
• Cross-Train to cover Sales Order Compliance Coordinator activities when needed.
• Act as a back-up by administering all sales/office duties in Management's absence, which may include handling the more difficult customer orders, complaints, return policies, and accounts receivable questions and decisions.
• Other duties as assigned.

Required Qualifications

• 1-3 years customer service, data entry and clerical experience required.
• Professional phone skills with the ability to speak to key accounts required.
• Ability to understand and explain all Company product lines, service, support, and company credit/shipping policies after training required.
• Excellent written and verbal communication skills.
• Self-motivated individual who is able to work independently and as part of a team.
• Ability to work in a high demand environment.
• Strong organizational skills, attention to detail, and ability to prioritize and balance the workload to meet deadlines.
• Ability to handle multiple priorities.
• Basic knowledge of Microsoft Word, Excel and PowerPoint and Outlook required.
• To Excel: Database and/or SalesForce experience preferred but not required.
• Experience working in an order entry software program preferred.
• Experience working with international parties preferred but not required.