Partner Operations Manager, Latin America

Responsibilities

• Lead performance improvement and monitoring in our payment corridors in the region, including in Colombia, Mexico, Brazil, Guatemala and beyond.
• Identify & track the metrics that matter.
• Foster strong working relationships with payout partners across markets.
• Collaborate with partners on troubleshooting issues and potential performance improvements.
• Reduce our technical outages over time by tracking why they happen & working across teams to remove the issues at the root.
• Build robust systems, governance tools, analytical dashboards and playbooks to streamline internal and payout partner operations and reporting.
• Work cross-functionally with highly technical and specialized product/engineering colleagues across the organization to build scalable systems.
• Collaborate with growth, engineering, product, business development, and support teams to prepare for new market and payout partner launches.

Requirements

• Ability to independently lead projects, identify operational problems & deliver solutions cross-functionally. This includes performing analysis, designing process solutions and working with technical team(s) on implementation.
• Strong organisational skills and the ability to manage multiple time-sensitive priorities in a fast-paced startup environment.
• 5+ years of experience in finance, technology, operations, or a similar field at a start-up or tech company. Experience in payment operations is a plus.
• Strong written and verbal communication skills.
• Proficiency in Excel, SQL a must.
• Emerging market experience strongly preferred.
• English and Spanish language proficiency required.

Taptap Values

• Impact first
• Team next
• Accept reality
• Propose solutions
• Win with grit
• Be proactively candid, with yourself and others
• Love the particular
• Own it
• Create positive energy

Benefits

• We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
• All employment decisions are decided on the basis of qualifications, experience and business need.
• We strongly encourage applications who are members of underrepresented communities to apply.
• If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.
• Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.