Partner Operations Manager

About the role

As a key member of the Syndigo team, you will be responsible for supporting the growth and success of our client base by providing exceptional customer service and technical assistance.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Resolve technical issues related to product usage and support requests
• Collaborate with cross-functional teams to ensure seamless communication and problem-solving
• Provide training and documentation to clients on how to effectively utilize our products
• Monitor and escalate complex issues to senior support staff as necessary

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of experience in customer support or technical assistance
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite

Qualifications

• Experience with e-commerce platforms and/or digital marketing tools is a plus
• Knowledge of web technologies and software development is beneficial

Skills

• Customer service skills
• Technical troubleshooting abilities
• Effective written and verbal communication
• Ability to work independently and manage multiple tasks simultaneously

Benefits

• Competitive salary
• Flexible working hours
• Professional development opportunities
• Employee referral program
• Annual performance bonuses

Pay

Competitive salary based on experience

Schedule

Full-time position

Contact

Interested candidates should submit their resume and cover letter to [email protected]