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Partner Program Operations Manager - United States

Cornerstone OnDemand · United States · 1 wk ago
RemoteRemoteManagementFull-time

About the role

Cornestone OnDemand is seeking a strategic and execution-focused Global Partner Programs Manager to define, design, and operationalize a world-class partner program across our global ecosystem. This role will play a critical part in shaping how we engage, enable, and grow with partners across multiple routes to market.

Responsibilities

  • Define and evolve a global partner program strategy aligned to company growth objectives.

  • Design program frameworks including partner segmentation, tiering models, and engagement structures.

  • Develop differentiated value propositions for various partner types (e.g., resellers, SI partners, technology partners, OEMs).

  • Lead end-to-end rollout of global partner programs, ensuring regional adaptability and scalability.

  • Build and document program policies, processes, and governance models.

  • Establish and optimize multiple routes to market, including resale, referral, services-led, and co-sell models.

  • Collaborate with GTM teams to ensure alignment between direct and partner-led motions.

  • Design and manage partner incentive structures, including rebates, SPIFFs, and performance-based rewards.

  • Create frameworks for partner lifecycle management (recruitment, onboarding, enablement, growth).

  • Drive adoption of program benefits through clear communication and partner marketing strategies.

  • Define KPIs and success metrics for partner program effectiveness (e.g., partner-sourced revenue, pipeline contribution, activation rates).

  • Build dashboards and reporting to track performance and inform continuous improvement.

  • Conduct regular program reviews and recommend optimizations based on data insights.

  • Partner closely with Sales, Marketing, Finance, Legal, and Product teams to ensure program alignment and execution.

  • Act as a central point of coordination for global partner initiatives.

Requirements

  • 5+ years of experience in partner/channel programs, partner operations, or partner strategy roles.

  • Proven experience designing and scaling partner programs in a global SaaS or technology environment.

  • Strong understanding of diverse routes to market (resell, referral, SI, alliances, marketplace, etc.).

  • Experience with incentive design, partner tiering, and program governance.

  • Demonstrated ability to operationalize programs, including tools, processes, and metrics.

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