Partner Enablement Manager

About the role

The Partner Enablement Manager at Dialpad is responsible for developing and delivering training content and resources for the company's partner ecosystem. This role involves owning the enablement efforts for Dialpad's entire product portfolio, including add-ons, pricing workflows, and go-to-market strategy. The manager will also support the improvement, simplification, documentation, and successful launches of Dialpad's products, features, and pricing methodologies to the Partner community.

Responsibilities

• Product & Pricing SME: Own partner enablement efforts as the primary expert for Dialpad's entire product portfolio, add-ons, pricing workflows, and go-to-market strategy, ensuring process stability.
• Core Partner trainer for all product or pricing updates and launches.
• Maintain all Partner facing product and pricing materials in Dialpad's CMS, Highspot.
• Instructional Designer, building Partner training courses in LMS, Docebo.
• Product Launch Enablement Lead: Consult on end-to-end product strategy, go-to-market dependencies, and pricing navigation.
• Curate all launch-related live training, resources, feedback loops, and reinforcement activities for all Partner roles.
• Product Readiness for Partners: Bridge technical and operational gaps to ensure sales mastery in "elite discovery", scoping, quoting & customer growth.
• Consult with Partner leadership to identify gaps in skills or knowledge and design training programs to address them.
• Develop and deliver interactive training workshops, job resources, practice activities, demo certifications, and more.
• Data-Driven Enablement: Activate external use of our own Dialpad products, in tandem with other demo tools like Consensus, to efficiently reinforce training and track enablement results against expected outcomes.
• Spearhead product feedback sessions and surveys to help inform the product team and enablement's approach.
• Work closely with the overall Sales Enablement team to ensure that initiatives are aligned and integrated across the business.

Requirements

• 5+ years of experience in Sales Enablement, Sales, Sales Engineering, Technical Trainer or a related role, with experience in supporting or working closely with sales & partner teams, ideally in the UCaaS and CCaaS industry.
• Strong technical acumen, with an understanding of basic sales process and terminology, and how to enable revenue-driving teams for success.
• Excellent communication, facilitation, and presentation skills, with the ability to collaborate effectively with cross-functional teams.
• Experience using Generative or Agentic AI Tools, Docebo (LMS), and Highspot (CMS) preferred.
• Ability to manage multiple projects and deadlines in a dynamic, fast-paced environment.
• A proactive, problem-solving mindset and a passion for continuous improvement.

Qualifications

• Bachelor’s degree preferred.
• Sales experience preferred.

Benefits

Competitive salary, comprehensive benefits, and real opportunities for growth.

Pay

Not specified.

Schedule

Not specified.

Skills

• Specialized product and industry selling expertise.
• Foster a culture of continuous learning and improvement.
• Bring creativity and energy to value-focused execution.
• Combine thoroughness and confidence in executing new approaches.
• Bridge technical and operational gaps to ensure sales mastery.
• Manage multiple projects and deadlines in a dynamic, fast-paced environment.
• Have a proactive, problem-solving mindset and a passion for continuous improvement.
• Use Generative or Agentic AI Tools, Docebo (LMS), and Highspot (CMS).