PARTNER CONSULTANT - END User Computing

About the role

We are seeking a motivated and detail-oriented Desktop Support Technician to join our IT support team. This role is the first point of contact for all IT-related issues within our facility. The ideal candidate will possess strong end-user computing skills and a passion for providing exceptional customer service. You will be responsible for troubleshooting hardware and software issues, ensuring that our employees have the tools they need to work efficiently.

Responsibilities

• Act as the first point of contact for IT-related issues, providing timely and effective support to end-users.
• Troubleshoot and resolve hardware and software problems, including desktops, laptops, printers, and peripherals.
• Install, configure, and maintain desktop systems and applications.
• Assist users with account setup, password resets, and other IT-related inquiries.
• Document and track support requests using the IT ticketing system.
• Provide training and support to end-users on new technologies and software applications.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Maintain an inventory of IT equipment and assist with asset management.
• Ensure compliance with IT policies and procedures.

Mandatory Skills

• Strong knowledge of end-user computing concepts and practices.
• Basic understanding of Windows operating systems and Microsoft Office Suite.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Preferred Skills

• Familiarity with networking concepts and troubleshooting.
• Experience with ticketing systems and remote support tools.
• Knowledge of hardware components and peripherals.
• Basic understanding of cybersecurity principles.

Qualifications

• High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
• 0-1 years of experience in desktop support or a related field.
• Willingness to learn and adapt to new technologies.