PARTNER CONSULTANT - END User Computing

Job Title: Desktop Support Technician Location: Happiest Minds - Orlando, Orlando Years of Experience: 0-1 Years Job Summary We are seeking a motivated and detail-oriented Desktop Support Technician to join our IT support team. This role is the first point of contact for all IT-related issues within our facility. The ideal candidate will possess strong end-user computing skills and a passion for providing exceptional customer service. You will be responsible for troubleshooting hardware and software issues, ensuring that our employees have the tools they need to work efficiently. Responsibilities Act as the first point of contact for IT-related issues, providing timely and effective support to end-users.Troubleshoot and resolve hardware and software problems, including desktops, laptops, printers, and peripherals.Install, configure, and maintain desktop systems and applications.Assist users with account setup, password resets, and other IT-related inquiries.Document and track support requests using the IT ticketing system.Provide training and support to end-users on new technologies and software applications.Collaborate with other IT team members to escalate and resolve complex issues.Maintain an inventory of IT equipment and assist with asset management.Ensure compliance with IT policies and procedures. Mandatory Skills Strong knowledge of end-user computing concepts and practices.Basic understanding of Windows operating systems and Microsoft Office Suite.Excellent problem-solving skills and attention to detail.Strong communication and interpersonal skills.Ability to work independently and as part of a team. Preferred Skills Familiarity with networking concepts and troubleshooting.Experience with ticketing systems and remote support tools.Knowledge of hardware components and peripherals.Basic understanding of cybersecurity principles. Qualifications High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, ITIL) are a plus.0-1 years of experience in desktop support or a related field.Willingness to learn and adapt to new technologies. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to join our team at Happiest Minds in Orlando. END User Computing