End-user Computing Specialist/ End User Support Specialist

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan, offering strategic talent solutions to clients worldwide. The client includes the not-for-profit system in Idaho/Eastern Oregon and the Texas-based system affiliated with Common Spirit Health.

Job Title

End-user Computing Specialist/ End User Support Specialist

Location

Twin Falls, ID, 83301

Duration

12 Months

Job Type

Temporary Assignment

Work Type

Onsite

Pay Rate

$30.00 /hr

Responsibilities

• Provides accurate, timely, and creative solutions to end-user computer, telecom, and networking problems of moderate to complex nature to ensure end-user productivity.
• Acts as a second level resolution resource, including recognizing, researching, isolating and resolving information systems issues, answering questions, providing advice, troubleshooting, and following-up to assist users in solving their technical computing issues.
• Performs restorative and maintenance actions either remotely or at the end users location to resolve problems.
• Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
• Handles basic issues and problems, and refers more complex issues to higher-level staff.
• Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
• Collaborates with Tier 2 support personnel (Engineering, Application, System Administrators, Infrastructure, etc.) for appropriate services, repairs, troubleshooting, training and follow-up.
• Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, and configuration changes.

Qualifications

• Minimum of 3 years of applicable experience required.
• Education may be considered in lieu of experience.

Skills

Customer service-oriented.

Benefits

Occasional overnight travel to locations outside the Wood River area may be required.

Pay

$30.00 /hr

Schedule

Onsite

Requirements

Candidate must have reliable transportation that can be used, as needed, during all shifts.

Benefits

Mileage reimbursement provided.

Company Information

TekWissen Group is an equal opportunity employer supporting workforce diversity.