End User Specialist

About the role

This role supports day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. It includes responsibilities such as supporting Microsoft Intune for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and cellular service coordination.

Responsibilities

• Resolve escalated tickets from Tier 1 related to end-user hardware, software, and access issues; own issues through resolution with clear, professional communication.
• Use ITSM tooling to track, document, and communicate work performed, troubleshooting steps, and outcomes.
• Perform root cause analysis, identify recurring issues, and document solutions as knowledge base articles and end-user guides.
• Escalate unresolved issues to Tier 3 with complete technical notes, timelines, and reproduction steps to enable efficient resolution.
• Provide white-glove support for executives and key business users when required, including proactive follow-up and coordination across IT teams.
• Install, configure, and troubleshoot desktops/laptops, printers, and mobile devices (iOS/Android) both desk-side and remotely.
• Troubleshoot Windows 10/11 and macOS issues (profiles, connectivity, application performance) at an advanced, end-user support level.
• Detect and resolve common hardware and peripheral issues (docks, monitors, keyboards, mice, headsets, printers/scanners) and coordinate warranty repair as needed.
• Support user onboarding/offboarding tasks including device setup, accessory issuance, and basic access validation.
• Support VPN, Wi-Fi, and basic network connectivity issues for end users; isolate device vs. network vs. identity/account causes.
• Apply TCP/IP fundamentals to troubleshoot addressing, gateway reachability, and DNS basics; document findings for escalation when needed.
• Validate known outages/service health and coordinate with network/security teams during broader incidents.
• Manage Active Directory and Entra ID user accounts, perform password resets, and assist with account lockout troubleshooting in alignment with security procedures.
• Troubleshoot common identity and authentication issues including MFA registration/challenges and Conditional Access-related access blocks (within defined support scope).
• Support Microsoft Intune – iOS & Windows, maintain Intune policies, configuration profiles, and compliance settings, troubleshoot device enrollment, policy application, and configuration issues.
• Execute standardized laptop and mobile device deployments, including white-glove provisioning, validate required applications, security tools, and branding prior to device shipment.
• Aid in device enrollment and access workflows during setup.
• Pack, test, and deploy applications through Intune (Win32/MSI); configure install/uninstall commands, detection rules, and basic requirement logic.
• Support pilot testing and deployment monitoring.
• Diagnose and resolve Microsoft 365 issues including Outlook profile/mailbox access, Teams client functionality (calling, presence), OneDrive sync troubleshooting, and basic SharePoint permissions.
• Troubleshoot application access, licensing, permissions, and user configuration issues; partner with identity and security teams when issues involve authentication or policy enforcement.
• Coordinate hardware refresh activities, replacements, and device lifecycle tracking.
• Support endpoint patching and vulnerability remediation efforts through operational follow through.
• Cook up with internal teams and vendors as needed for endpoint security tooling.
• Have a strong understanding of managing assets and configuration items in ServiceNow.
• Assist with asset lifecycle tracking and operational process improvements.
• Aid in cellular device provisioning, activation, and line management.
• Support coordination with cellular providers (e.g., Verizon) including account updates and reviews.
• Help track billing, changes, and follow-up actions.

  Requirements

  • Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
  • Benefits are subject to change and may be subject to specific elections, plan, or program terms.
  • If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave), Workplace Type: Fully onsite position in Brownsburg, IN.
  • The position is a Contract to Hire position based out of Brownsburg, IN.
  • The pay range for this position is $30.00 - $35.00/hr.
  • Job Type & Location: This is a Contract to Hire position based out of Brownsburg, IN.
  • Application Deadline: This position is anticipated to close on Jul 16, 2026.
  • About TEKsystems: We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.
  • About TEKsystems Global Services: We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.
  • San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
  • Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
  • Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.