End User Support Specialist

Responsibilities

• Troubleshoot and document issues using the Helpdesk ticketing system to help users resolve computer and software issues
• Build and configure workstations as needed
• Support all offices, some travel between offices will be required
• On-call hours may be required
• Perform other IT tasks as designated

Requirements

• 3-5 years' experience with desktop/end-user support
• IT certifications desirable
• Proficient in Windows OS, MS Office 365, Active Directory, MS NTFS
• Familiar with MS Teams, Zoom, WebEx, SharePoint and other video conferencing and file sharing apps
• Autodesk and Deltek experience desirable
• Experience with Manage Engine suite of products desirable
• Experience imaging machines prior to deployment, re-imaging upon equipment return
• Strong communication skills, attention to detail, and the ability to troubleshoot with IT challenged users
• Strong organizational skills

Qualifications

Successful candidates shall be trustworthy, have a positive attitude, and be self-motivated with the willingness to learn and continue building their knowledge.

Skills

Proficient in Windows OS, MS Office 365, Active Directory, MS NTFS

Familiar with MS Teams, Zoom, WebEx, SharePoint and other video conferencing and file sharing apps

Autodesk and Deltek experience desirable

Experience with Manage Engine suite of products desirable

Experience imaging machines prior to deployment, re-imaging upon equipment return

Strong communication skills, attention to detail, and the ability to troubleshoot with IT challenged users

Strong organizational skills

Benefits

Body, mind, and wallet—LaBella's benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being.

• Flexible Work Schedule
• Health/Dental Insurance
• 401k Plan with Employer Match
• Paid Parental Leave
• Short & Long Term Disability
• Profit Sharing
• Paid Time Off
• Ledership Development Program
• Fitnes Reimbursement
• Year-end Incentive Pay
• Tuition Assistance
• Referral Bonus Program
• Wellness Program
• Team Building Events
• Community Service Events

LaBella is committed to facilitating a culture where diversity, equity, and inclusion are respected, valued, and celebrated by implementing thoughtful, practical, and innovative strategies that support our employees and serve the communities in which we reside.