Consultant End User Support

What makes your job exciting

• First point of contact for operational inquiries
• Installation and commissioning of new client hard-/software (for company-owned notebooks, smartphones, tablets and location printers)
• Troubleshooting, diagnosis and fault clearance for hardware and software problems
• Administration of user accounts and authorizations
• Support with updates of device drivers, firmware versions, etc.
• User management via IDM (Identity Management)
• Operational AP for network requests or problems at the Istanbul location
• Ordering and managing hardware for the Istanbul location
• Documenting support cases and their solutions
• Direct and close cooperation with Group IT, IT & A and other departments on topics where we cannot always provide direct support but can efficiently contribute

What awaits you

• Challenging and varying assignments with world market leaders and hidden champions
• Vast opportunities for building, nurturing and honing your skills through regular knowledge exchange with our experts
• Autonomy, flexibility in your daily work
• Extensive opportunities for growth and professional development supported through our mentoring system and onsite training programs in Germany
• A secure role in a friendly, open-minded, and committed team
• An attractive salary package; social insurance and private medical insurance
• 40 hours per week following the Egyptian vacation system, weekend on Friday & Saturday

Your talents

• Experience in working with a ticket system or in support
• IT and ERP software knowledge
• Strong customer orientation and persuasiveness
• Good German and good English skills

This is what you can look forward to

• Valuable personal freedom
• A high level of self-responsibility & creative flexibility – providing you with the freedom to incorporate your personality, your rhythm, and your ideas
• Innovative Spirit
• Create the career you want and benefit from our digital learning platform “One Academy”, practice-oriented career models, systematic knowledge exchange and -expansion with experienced colleagues, as well as dedicated promotion programs
• Attractive bonuses & discounts
• Benefit from employee bonuses and numerous discounts, e.g. 4G sim cards, Uber, bakeries, shops, ladies spa
• Health insurance

About All for One Egypt

• More than 4,500 clients, predominantly in the German-speaking mid-market, count on All for One for Business Consulting, SAP and Microsoft solution implementation and operations, as well as on custom software (product) development
• The Alexandria unit plays a pivotal role in this mission with a growing team of more than 120 highly skilled professionals contributing significantly to the success of our clients by delivering innovative solutions and ensuring seamless collaboration with our strategic Technology and Solution Partners SAP and Microsoft
• We are the number-one SAP partner worldwide in terms of customer base and a Microsoft Gold Partner

Successful and consistent

• A strong & growing team
• Excellent SAP expertise
• Great potential, great goals

We Are One

• Solidarity, trust, and appreciation are the basis for your and our success – and respectful cooperation on equal footing
• You will experience this special Spirit from the first day of our cross-departmental Group-Starter Training and regular joint events and trips

About All for One Egypt

One world for making it all happen - what would it be like to be part of it?

Pay

An attractive salary package; social insurance and private medical insurance

Schedule

40 hours per week following the Egyptian vacation system, weekend on Friday & Saturday