Partner Account Manager, Mid-Enterprise

About the role

The partnerships team at Klaviyo prides itself on being marketing and product experts. As a Partner Manager II, you will be responsible for building long-term, deep, and mutually beneficial relationships with Klaviyo's marketing agency and systems integrator partners.

Responsibilities

• Become a trusted advisor to the 30 partner relationships you manage with key leaders & decision makers at these organizations and build relationships with those managing front-line teams working with Klaviyo.
• Develop technical knowledge of the Klaviyo product and understand how your partners can take advantage of advanced use cases to market.
• Build and manage a lead referral pipeline with your partner portfolio.
• Work to understand a partner’s organization structure and business goals.
• Develop a long-term strategy with your partner to help them meet their business goals alongside Klaviyo.
• Act as a consultant to help our partners build or optimize their offerings around Klaviyo.
• Become a product expert on Klaviyo and adept at presenting how Klaviyo services and software can help a partner improve their business.
• Be comfortable operating with and exceeding revenue-focused goals.
• Bring your creative thinking, strategies, and ideas to advance Klaviyo’s values, build our culture, and execute on our vision for the future.
• Have an opportunity to own projects and collaborate with a highly driven team to create new partner enablement and process.
• Drive co-marketing with our partners.
• Travel: up to 25%, to meet and develop relationships with our agency partners / events.

Qualifications

• Adept at influencing and relationship building.
• Partnerships, sales, or account management experience.
• Largely worked on accounts in the SMB/MM/Enterprise customer segment and can thoughtfully reference those experiences and relationships.
• Learning about a new product offering excites you!
• Comfortable presenting product-led discussions and demo'ing the Klaviyo product to your partner network.
• Thoughtful, engaging, and energetic.
• Obsessed with understanding your customer or partner.
• Comfortable operating independently.
• Comfortable presenting in large groups & showcasing yourself as a thought leader in our industry.
• Proactively solicit and act on feedback from your customers, partners, and peers.
• Excited to be a part of and have an impact on a rapidly-growing, profitable startup.
• Have a positive outlook and excellent written and verbal communication skills.
• Have 3-4 years of SaaS account management, channel and/or sales experience.

Skills

• Strong consultative skills to understand partners' business model and growth strategy.
• Ability to articulate the value of Klaviyo and differentiate it from other solutions.
• Experience in managing business development opportunities and co-selling.
• Knowledge of Klaviyo's product and its use cases.
• Ability to coach partners on growing their business, including profitability.
• Effective communication and presentation skills.

Benefits

• Comprehensive health, welfare, and wellbeing benefits based on eligibility.
• Annual cash bonus plan and variable compensation (OTE) for sales and customer success roles.
• Equity and sign-on payments.

Pay

The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

Schedule

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.