Partner Account Manager, Mid-Enterprise

About the role

The Partnerships team at Klaviyo prides itself on being marketing and product experts. As a Partner Manager II, you will be responsible for building long-term, deep, and mutually beneficial relationships with Klaviyo's marketing agency and systems integrator partners.

Responsibilities

• Become a trusted advisor to the 30 partner relationships you manage with key leaders & decision makers at these organizations and build relationships with those managing front-line teams working with Klaviyo.
• Develop technical knowledge of the Klaviyo product and understand how your partners can take advantage of advanced use cases to market.
• Build and manage a lead referral pipeline with your partner portfolio.
• Work to understand a partner’s organization structure and business goals.
• Develop a long-term strategy with your partner to help them meet their business goals alongside Klaviyo.
• Act as a consultant to help our partners build or optimize their offerings around Klaviyo.
• Become a product expert on Klaviyo and adept at presenting how Klaviyo services and software can help a partner improve their business.
• Be comfortable operating with and exceeding revenue-focused goals.
• Bring your creative thinking, strategies, and ideas to advance Klaviyo’s values, build our culture, and execute on our vision for the future.
• Have an opportunity to own projects and collaborate with a highly driven team to create new partner enablement and process.
• Drive co-marketing with our partners.

Requirements

• Adept at influencing and relationship building.
• Partnerships, sales, or account management experience.
• Largely worked on accounts in the SMB/MM/Enterprise customer segment and can thoughtfully reference those experiences and relationships.
• Learning about a new product offering excites you!
• Comfortable presenting product-led discussions and demo'ing the Klaviyo product to your partner network.
• Thoughtful, engaging, and energetic.
• Obsessed with understanding your customer or partner.
• Comfortable operating independently.
• Comfortable presenting in large groups & showcasing yourself as a thought leader in our industry.
• Proactively solicit and act on feedback from your customers, partners, and peers.
• Are excited to be a part of and have an impact on a rapidly-growing, profitable startup.
• Have a positive outlook and excellent written and verbal communication skills.
• Have 3-4 years of SaaS account management, channel and/or sales experience.

Qualifications

• Work collaboratively with enablement, CS, Marketing and Product to introduce and educate agency partners on new enhancements to Klaviyo’s platform.

Skills

• Strong consultative skills to understand partners' business model and growth strategy.
• Ability to articulate the value of Klaviyo and differentiate it from other solutions.
• Experience in managing business development opportunities and co-selling.
• Proficiency in presenting product-led discussions and demo'ing the Klaviyo product.
• Excellent written and verbal communication skills.

Benefits

• Up to 25% travel for meeting and developing relationships with agency partners and events.

Pay

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Schedule

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI Fluency

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

Equal Opportunity Employer

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.