Partner Account Manager, Mid-Enterprise

About the role

The Partnerships team at Klaviyo is seeking a Partner Account Manager II to build long-term, deep, and mutually beneficial relationships with marketing agency and systems integrator partners. This role requires a strong consultative approach to understand partners' business models and growth strategies, and to identify ways Klaviyo can support them and their clients.

Responsibilities

• Become a trusted advisor to key leaders and decision makers at partner organizations and build relationships with front-line teams working with Klaviyo.
• Develop technical knowledge of Klaviyo's product and understand how partners can leverage advanced use cases.
• Build and manage a lead referral pipeline with the partner portfolio.
• Work to understand partner organizational structures and business goals.
• Develop a long-term strategy with partners to help them achieve their business goals alongside Klaviyo.
• Act as a consultant to help partners build or optimize their offerings around Klaviyo.
• Become a product expert on Klaviyo and adept at presenting how Klaviyo's services and software can help improve a partner's business.
• Operate with and exceed revenue-focused goals.
• Bring creative thinking, strategies, and ideas to advance Klaviyo's values, build the company culture, and execute on its vision for the future.
• Own projects and collaborate with a highly driven team to create new partner enablement and processes.
• Drive co-marketing with partners.
• Travel: up to 25%, to meet and develop relationships with agency partners and attend events.

Requirements

• Adept at influencing and relationship building.
• Partnerships, sales, or account management experience.
• Largely worked on accounts in the SMB/MM/Enterprise customer segment and can thoughtfully reference those experiences and relationships.
• Learns about new product offerings with excitement.
• Comfortable presenting product-led discussions and demos to the partner network.
• Thoughtful, engaging, and energetic.
• Obsessed with understanding customers or partners.
• Comfortable operating independently.
• Comfortable presenting in large groups and showcasing oneself as a thought leader in the industry.
• Proactively solicits and acts on feedback from customers, partners, and peers.
• Excited to be a part of and have an impact on a rapidly-growing, profitable startup.
• Has a positive outlook and excellent written and verbal communication skills.
• Has 3-4 years of SaaS account management, channel, or sales experience.

Qualifications

• Education: Bachelor's degree or equivalent experience.
• Experience: 3-4 years of SaaS account management, channel, or sales experience.
• Collaboration: Works collaboratively with enablement, CS, Marketing, and Product to introduce and educate agency partners on new enhancements to Klaviyo's platform.

Skills

• Strong consultative skills.
• Technical knowledge of Klaviyo's product.
• Lead generation and pipeline management.
• Business strategy development.
• Product expertise.
• Revenue goal setting and achievement.
• Project management and collaboration.
• Co-marketing and partnership management.
• Travel coordination and management.

Benefits

• Comprehensive health, welfare, and wellbeing benefits based on eligibility.
• Annual cash bonus plan.
• Variable compensation (OTE) for sales and customer success roles.
• Equity.
• Sign-on payments.

Pay

Base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.

Schedule

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work, team meetings, and industry events. Travel is coordinated in advance.