Part-Time Travel Counselor / Admin Assoc I (Temporary - Northamption)

About the role

This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP).

Responsibilities

• Greet visitors answering questions about the State of North Carolina and its tourist facilities
• Distribute information on attractions, events, accommodations; and providing highway routing information
• Maintain brochure display racks and back stock and order new and replacement brochures
• Participate in familiarization tours and sharing experiences with other employees
• Use available resources to satisfy visitor inquiries which includes giving occasional presentations to schools or civic groups
• Work Part-time hours, up to 32 hours per MONTH (8 hours per week) with Monday-Friday, rotating shifts, etc.) Sunday-Saturday varying - Weekend/holiday work required.
• Knowledgeable about the principles and practices of public relations, sales and customer service
• Able to learn and communicate general tourism information, including basic information regarding attractions, events, accommodations, recreational, historical and geographic features of the state
• Able to assess and use tools available to provide customer service and complete assignments, including computers, Microsoft Office products and online search engines
• Able to read maps
• Pleasant demeanor with the ability to communicate tactfully and be cordial with all types of people
• Able to compile information and communicate it accurately
• Able to make group presentations

Requirements

The Visitor Services Program works in cooperation with strategic partners to strengthen the state's tourism industry by providing customer service and information on travel to and within North Carolina to visitors and potential visitors. The Welcome Center program maximizes the opportunities to increase visitor expenditures through responsive sales and marketing initiatives and quality personal customer service at points of entry to the state along interstate highways. Welcome Centers provide multiple travel services, such as providing travel information, planning trips, routing, distributing travel literature and making reservations for accommodations.

Qualifications

High school or General Educational Development (GED) diploma; or an equivalent combination of education and experience.

Skills

• Effective communication skills
• Customer service skills
• Public relations skills
• Basic tourism information knowledge
• Computer proficiency
• Map reading ability

Benefits

Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP).

Schedule

Part-time hours, up to 32 hours per MONTH (8 hours per week) with Monday-Friday, rotating shifts, etc.) Sunday-Saturday varying - Weekend/holiday work required.

Pay

Hourly Rate of Pay: $15.00 (Based on education and/or years of relevant work experience reflected on the application).