Part Time Teller, Newtonville, MA

About the role

Santander is a global leader in the financial services industry, evolving from a high-impact brand into a technology-driven organization. Our people are central to this journey, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible.

Responsibilities

• Engage in assisting with various financial needs and processing transactions.
• Provide exceptional customer service, resolve concerns, minimize risk, and defend against fraud.
• Refer product solutions and escalate complex issues for timely resolution.
• Use digital tools to educate customers on self-service options.
• Afford custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area to create a welcoming environment for customers.
• Support nearby branch locations based on business necessity.

Qualifications

• 6+ Months Cash Handling experience
• 6+ Months Demonstrated customer service experience
• Excellent customer service skills and a passion for helping others
• Ability to identify and escalate concerns of risk to appropriate channels
• Ability to follow directions, policies, and procedures
• Effective listening and communication skills
• Comfortable in using digital tools and technology to enhance customer engagement
• Energetic, organized, and able to multi-task in a fast-paced, changing environment
• Understands the necessity and value of accuracy and attention to detail
• Computer proficiency and basic math skills
• Ability to work branch hours, which can include weekends and evenings

What You Bring

• High school diploma or GED
• 6+ Months Cash Handling experience
• 6+ Months Demonstrated customer service experience
• Excellent customer service skills and a passion for helping others
• Ability to identify and escalate concerns of risk to appropriate channels
• Ability to follow directions, policies, and procedures
• Effective listening and communication skills
• Comfortable in using digital tools and technology to enhance customer engagement
• Energetic, organized, and able to multi-task in a fast-paced, changing environment
• Understands the necessity and value of accuracy and attention to detail
• Computer proficiency and basic math skills
• Ability to work branch hours, which can include weekends and evenings

What Else You Need To Know

• The base pay range for this position is posted below and represents the annualized salary range.
• For hourly positions (non-exempt), the annual range is based on a 40-hour work week.
• The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
• Risk Culture: Santander embraces a strong risk culture and expects all professionals to take a proactive and responsible approach toward risk management.
• EEO Statement: Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.