Part Time Teller, Chelmsford, MA

The Role

The Difference You Make:

• Engage in assisting with various financial needs and processing transactions.
• Provide exceptional customer service, resolve concerns, minimize risk, defend against fraud, refer product solutions, and escalate complex issues for timely resolution.

Responsibilities

• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Aid with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, creating a welcoming environment for customers.
• Support nearby branch locations based on business necessity.

Qualifications

• 6+ Months Cash Handling experience - Required.
• 6+ Months Demonstrated customer service experience - Required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized, and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

What You Bring

• Education: High school diploma, or GED- Required.
• Experience: 6+ Months Cash Handling experience - Required.
• Customer Service: 6+ Months Demonstrated customer service experience - Required.
• Skills: Excellent customer service skills and a passion for helping others.
• Risk Management: Ability to identify and escalate concerns of risk to appropriate channels.
• Direction Following: Ability to follow directions, policies, and procedures.
• Communication: Effective listening and communication skills.
• Digital Tools: Comfortable in using digital tools and technology to enhance customer engagement.
• Work Ethic: Energetic, organized, and able to multi-task in a fast-paced, changing environment.
• Accuracy: Understands the necessity and value of accuracy and attention to detail.
• Technology: Computer proficiency and basic math skills.
• Hours: Ability to work branch hours, which can include weekends and evenings.

Additional Information

• Preferred Experience: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Microsoft Office Products: Preferred experience.

Benefits

Comprehensive benefits to our people, including health coverage and PTO, retirement planning, and more.

Employer Rights

This job description does not list all the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next

If this sounds like a role you are interested in, then please apply.