Part Time Teller, Ashland, MA

The Role

The Difference You Make:

• Engage in assisting with various financial needs and processing transactions.
• Provide exceptional customer service, resolving concerns, minimizing risk, and defending against fraud.
• Refer product solutions and escalate complex issues for timely resolution.

Responsibilities

• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Support nearby branch locations based on business necessity.

Requirements

• 6+ Months Cash Handling experience
• 6+ Months Demonstrated customer service experience
• Excellent customer service skills and a passion for helping others
• Ability to identify and escalate concerns of risk to appropriate channels
• Ability to follow directions, policies, and procedures
• Effective listening and communication skills
• Comfortable in using digital tools and technology to enhance customer engagement
• Energetic, organized, and able to multi-task in a fast-paced, changing environment
• Understand the necessity and value of accuracy and attention to detail
• Computer proficiency and basic math skills
• Ability to work branch hours, which can include weekends and evenings

Qualifications

• High school diploma, GED or equivalent

What You Bring

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education
• PREFERRED: Experience in Microsoft Office products

What Else You Need To Know

• Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
• EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer.
• Working Conditions: Frequent minimal physical effort such as sitting, standing, and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
• Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time.
• Benefits: Keeping your personal wellbeing in mind, we offer comprehensive benefits to our people. From health coverage and PTO to retirement planning, here's how we take care of you. Learn More
• Students & Grads: Ready to grow your career? Our early careers programs were made with you in mind, providing the opportunity to work across Santander's different business units through hands-on experience. Learn More
• Events: Never miss a thing—stay up to date on upcoming in-person and virtual events. From special talks to hiring events, check out the latest. Learn More