Part Time Support Specialist I

Responsibilities

• Pick up and deliver respiratory equipment to patients in their homes or other specified locations such as hospitals or physician offices.
• Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance, in accordance with state licensing limitations.
• Thoroughly and efficiently gather customer information and fulfill customer needs, educate the customer where applicable to prevent the need for further contact and document interactions within their account.
• Maintain the highest level of quality in customer care while always acting in a professional and courteous manner.
• Complete paperwork relating to deliveries, pick-ups & testing.
• Operate non-commercial vehicle carrying medical equipment.
• May be required to work after-hours and on an on-call basis, including weekend and holiday coverage.
• Successfully complete all required safe driving programs, abide by applicable motor vehicle laws and ordinances, and always demonstrate safe driving practices throughout employment.
• Maintain valid licenses and endorsements required for the position.
• Facilitate credit card payments through company approved process.
• Other duties as assigned.

Qualifications

• Level I Support Specialist I: High School diploma or equivalent, required. 1 year experience of home medical equipment delivery, required; oxygen therapy or respiratory related, preferred. Intermediate knowledge/proficiency in Microsoft Office, required.
• Level II Support Specialist II: State or National certification or licensure as one or more of the following required; Emergency Medical Technician (EMT), Advanced Medical Technician (AMT), Medical Assistant (MA), Certified Nursing Assistant (CNA), Nationally Registered Certified Medical Assistant (NRCNA), required. 2 years’ experience in home medical equipment industry (oxygen therapy or respiratory), preferred. Knowledge/proficiency in Microsoft Office, required.
• Level III Support Specialist III: Licensed or Registered Respiratory Therapist or registered Nurse, required. 3 years’ experience of clinical services, home medical equipment industry (oxygen therapy or respiratory), preferred. Intermediate knowledge/proficiency in Microsoft Office, required.