Support Specialist - PART TIME

Job Summary

The Support Specialist role is to provide clerical, data, and information related technical support to Team Manager/Department Director and members of the assigned team.

Essential Functions

• Research and processes background information for Recipient Rights violations.
  • Reporting individual violation information to potential employers.
• Updates information in electronic healthcare record and maintains the Residential Service Site Report.
• Serve as backup to other Support Specialists and Administrative Assistants.
• Establish and maintain administrative procedures, files, and records for respective team.
• Perform complex clerical assignments such as developing forms, establishing, and maintaining appropriate databases, and preparing PowerPoint presentations.
• Conduct research as required for Team Manager/Department Director and team members.
• Develop new and special report formats as required.
• Answer phones and respond to general inquiries regarding departmental policies and procedures.
• Work with team members to collect data and prepare for accreditation audits.
• May result in the need to compile data and prepare reports.

Job Requirements and Qualifications

• Education: High School Diploma or GED.
• Training Requirements: None specified.
• Experience Requirements: Minimum of four (4) years related clerical or technical support experience. Related coursework at a business school, college or university may be substituted for up to two (2) years’ experience.

Job Specific Competencies/Skills

• Demonstrated high level of proficiency with Word, Excel, database, and other relevant software programs.
• Demonstrated high level of interpersonal skills both in direct personal interactions and on the telephone.
• Demonstrated high level of oral and written communication skills.
• Demonstrated ability to handle a high volume of relatively complex assignments accurately and timely.
• Demonstrated organizational skills needed to establish office procedures and maintain files and records.
• Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.

Additional Information

• (Travel required, physical requirements, on-call schedules, etc.): Must have available means of transportation to and from OCHN and for required offsite meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in an office environment. Hybrid (onsite/remote) work schedule available.
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

Equal Employment Opportunity Statement

OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.