Customer Support Specialist I- Part-time

About the role

This role requires a hybrid schedule in our Wakefield, MA office. Starting Rate: $21.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Responsibilities

• Customer Support Specialist I: Serves as bank’s first line of response on inbound customer telephone calls regarding all types of existing accounts and services.
• Customer Support Specialist II & III: Serves as first line response for incoming customer inquiries via multiple communication channels such as chat, email, and telephone. The inquiries will have a varying degree of complexity.

Requirements

• Must obtain and maintain a license to service applicants for HELOC products through the Nationwide Multistate licensing system (NMLS).
• Education and Experience: Associate’s degree or related knowledge/skills base gained through experience preferred. Customer Service background preferred. Call Center experience preferred. Service and sales background a plus. PC and data entry skills required. Proven previous job stability a must.

Skills/Knowledge

• Customer Support Specialist I: Excellent written communication skills. Excellent verbal and listening skills including good grammar, tone of voice and diction. Ability to work effectively with others in a diverse population. Punctuality and consistent work attendance is required. Bilingual a plus.

Working Conditions

• Must be flexible and adaptable about work schedules, which may include evenings and weekends.
• Must have the ability to use a headset and sit for long periods of time.
• Must be able to work in a fast paced, high volume work environment.
• Moderate to high noise level.
• Must have the ability to communicate information and ideas so others will understand.
• Must be able to exchange accurate information in these situations.
• The employee frequently observes details at close range (within a few feet of the observer).
• The employee occasionally lifts and/or moves boxes or equipment up to 20 pounds across office for various needs.
• Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times).
• This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.