Part Time Spa Front Desk Agent

Responsibilities

• Greet guests professionally and courteously.
• Respond to telephone and in-person inquiries regarding appointments, club information, and guest concerns.
• Complete established check-in procedures for arriving guests using both manual and computerized methods.
• Calculate and post monies, receipts, guest accounts, and other forms of credit using accurate and proper cash handling methods.
• Answer inquiries and accept appointments, both in person and by telephone, communicating service rates and information and using suggestive selling techniques to sell products and services.
• Maintain a good customer relationship by using guest names throughout interactions, staying informed about in-house and area functions to provide timely and knowledgeable responses.
• Maintain clear and concise communication with leadership team and management regarding any occurrences involving associates or guests requiring attention.

Requirements

• High school diploma or equivalent.
• Past experience in dealing directly with the public and basic customer service skills.
• Fluent in oral and written English.
• Vision ability to read written communication and use computer screens.
• Hand and finger dexterity to operate computer, calculator, and telephone keyboards for cash handling and paperwork processing.
• Ability to understand and follow verbal and written instructions, work on multiple tasks simultaneously, and communicate both verbally and in writing.
• Ability to use tact and understanding when dealing with a variety of customer service issues, including stressful and emotionally charged situations.
• Highly organized and able to pay attention to minute details, particularly when performing multiple tasks.

Qualifications

• High school graduate level mathematical aptitude.
• Knowledge of standard cash handling procedures and computerized cash register systems.
• Fluency in English.
• Ability to stand for 90% of the shift, bend, kneel, and move around to assist clients.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Benefits

• Eligible to participate in the Company’s 401(k) program with employer matching.
• Paid Sick Time.
• Employee Assistance Program.
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Pay

USD $20.00 - USD $20.00 /Hr.

Schedule

Prolonged standing at indoor, thermostatically climate-controlled workstation.