Spa Front Desk Agent | Full-Time

About the role

Omni Hotels & Resorts is seeking a full-time Spa Front Desk Agent for the beautiful Barton Creek Resort & Spa. If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Responsibilities

• Adhere to all policies and procedures and perform all guest activities in a cordial, efficient and professional manner, maintaining a commitment to guest satisfaction.
• Be cooperative and a team player when working with management and fellow associates in all Omni departments; maintain a positive manner toward co-workers and the job.
• Report to work on time in a properly cleaned and pressed uniform.
• Adhere to a professional relationship with clients of The Spa.
• Schedule all spa services (via telephone and in person) efficiently to maximize associate productivity.
• Promote and sell all spa services and listen to the needs of each guest.
• Maintain a neat and clean work area at all times, including reception area, staff break room, receptionist desk and work folders.
• Participate in maintaining neatness of service waiting areas including Front Lobby, Tranquility lounge and Locker room; participate in ongoing organization of retail and lobby areas.
• Meet and greet each guest as they enter the Spa; verify the guest’s schedule and orient the guest to the spa facilities and other amenities; obtain payment method upon exit.
• Be fluent and knowledgeable about spa services, prices, facilities and other campus activities.
• Confirm all guest appointments via phone or in person within allocated time given.
• Attend all training sessions, learning new techniques to be used in the performance of the job.
• Perform other tasks as assigned by a supervisor or manager; report any maintenance problems throughout the spa to management.
• Promote Spa, Hotel and Club affiliates and services; maintain client and spa business confidentiality/privacy at all times.
• Maintain regular attendance in compliance with Omni standards; maintain high standards of personal appearance and grooming, including proper attire/uniform and name tag.
• Responsible for either the opening or closing of the outlet as assigned; ensure outlets are open on time; maintain assigned bank each shift.
• Responsible for all visual merchandising, including unpacking, folding, hanging and displaying merchandise according to quality standards and placing in the appropriate location by the beginning of the next day.
• Follow up on daily projects to ensure follow through; assist with physical inventory when needed; maintain a clean work area.
• Maintain general knowledge of the Resort property, including locations of dining outlets, pools, and daily activities for guests and their children, in order to assist guests and members.

Qualifications

• Must be at least 18 years of age.
• Prior spa and retail experience is preferred.
• General knowledge of cash handling and Point of Sale systems is preferred.
• Prior experience in a customer-oriented atmosphere, preferably in a hospitality field required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.

Physical Requirements

• Must be able to lift and move moderate weights.
• Must be able to stand for extended periods of time.