Spa - Front Desk Agent

About the role

We are seeking key positions in our Spa department responsible for greeting guests and ensuring they arrive at their designated areas within the spa. Our guest's first impression is vital to a lasting one!

Responsibilities

• Greet all guests that come to the spa and assist them with any requests.
• Check in appointments, book services, and check out appointments.
• Provide guests with answers to any questions they may have concerning spa services and procedures.
• Communicate well with guests in addition to associates and other members of management.
• Maintain complete knowledge of all resort features, services, and hours of operation.
• Maintain knowledge of all spa and salon services as well as fitness center programs and daily group activities.
• Book spa appointments and assist guests with the check-in and check-out processes.
• Greet all guests with a warm welcome and ensure they are satisfied with their spa experience.
• Accommodate all guest requests quickly and courteously.
• Handle complaints effectively and efficiently.
• Set up workstations with the appropriate supplies.

Requirements

• Ability to communicate fluently in English.
• Ability to maintain appropriate grooming standards according to organizational policy.
• High school diploma.
• Previous experience in the retail or hospitality industry.
• Able to work a flexible schedule that includes nights, weekends, and holidays.
• Effective interpersonal, verbal, and written communication skills.

Qualifications

• Knowledgeable about all resort features, services, and hours of operation.
• Knowledgeable about all spa and salon services as well as fitness center programs and daily group activities.
• Ability to handle multiple tasks and adapt to changing situations.
• Strong customer service skills.

Skills

• Excellent communication skills.
• Customer service orientation.
• Flexibility and adaptability.
• Time management and multitasking skills.

Benefits

Competitive hourly wages and attractive 401(k) program
Medical, dental, and vision coverage for eligible associates
Paid time off and holiday compensation
Discounted associate meals and uniform services
Savings across resort dining, retail, spa, and activities
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

Pay

Competitive hourly wages based on experience and qualifications.

Schedule

A flexible schedule that includes nights, weekends, and holidays.

Additional Information

Nemacolin is a private, family-owned, and woman-owned luxury resort located in Pennsylvania’s Laurel Highlands. Founded in 1976, Nemacolin offers a unique blend of refined hospitality and creative, craftsmanship, and a spirit of adventure that defines every guest and member experience. Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.