Front Desk Agent

About the role

General Hotels Corporation has an immediate opening for a Front Desk Agent to join their hotel team at the Fairfield Inn and Suites Franklin. The Front Desk Agent is responsible for providing excellent customer service to guests.

Responsibilities

• Greeting guests as they arrive at the hotel
• Checking guests in and out of the hotel
• Answering phone calls and responding to emails
• Aiding guests with any questions or concerns they may have
• Maintaining accurate records of guest information and room assignments
• Handling cash and credit card transactions
• Providing information about hotel amenities and local attractions
• Ensuring that the front desk area is clean and organized

Requirements

• Excellent customer service skills
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Ability to work well under pressure
• Proficiency in using hotel front desk software and equipment
• Basic math skills
• Flexibility to work different shifts, including weekends and holidays

Qualifications

• High school diploma or equivalent
• Previous experience in a hospitality setting preferred
• Experience with hotel front desk software and equipment

Skills

• Customer service skills
• Communication skills
• Time management skills
• Attention to detail
• Math skills
• Hotel software proficiency

Benefits

• Medical, Dental, and Vision Insurance
• Company-paid life insurance
• Supplemental life insurance
• 401(k) with company match
• Earned Wage Access (“on-demand pay”)
• Hotel room discounts
• Employee assistance program
• Generous time off package

Pay

Compensation is commensurate with experience.

Schedule

Shifts vary based on hotel needs, including weekends and holidays.