Spa Front Desk Agent

Responsibilities

• Greet guests and offer assistance and/or instruction in the use of the Spa.
• Collect fees and accurately handle all cash, checks, credit card, gift certificates and comp transactions.
• Maintain a high level of cleanliness in the spa facilities.
• Unpack, stock and price all merchandise in the retail area as needed with the ability to lift a minimum of 25 lbs.
• Schedule spa and salon treatments.
• Adhere to all policies and procedures for the Spa.
• All other duties assigned and required to help enhance the spa.

Requirements

• One (1) year spa or retail experience.
• Strong problem solving, decision making and consulting skills.
• Superior customer service skills.
• Strong written and verbal communication skills.
• Fully competent in Microsoft Office.
• Ability to review and comprehend all necessary documentation.
• Ability to inspect and maintain areas for which responsible.
• Ability to use the equipment associated with the position to include spa facilities and cash register.
• Ability to move around work area effectively and efficiently.
• This position is physical in nature and requires the ability to maneuver to assist guests in the proper use of equipment and to perform other job duties.
• Ability to lift up to sixty pounds and push and pull up to one hundred pounds of towels, equipment, and supplies.

Qualifications

• Ability to sustain a high level of confidentiality, professionalism, and integrity.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with Team Members at all levels of the organization.
• Hightly organized and detail-oriented.

Skills

• Problem solving.
• Decision making.
• Customer service.
• Microsoft Office proficiency.
• Confidentiality.
• Energy and strategic approach.
• Collaboration and communication.

Benefits

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members.
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.
• Discounted Casino bus tickets.
• Discounted RTD EcoPass.
• Hot meal served by the Leadership Team once a month.
• 20% discount for Starbucks, Ara Spa, and all food outlets.
• 100% Colorado Gaming License reimbursement after 90 days of employment.
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services.
• Education reimbursement program and Annual Scholarship Program.
• Career development opportunities.

Pay

Starting Salary: $19.00 to $20.00 per hour

Schedule

Open until filled