Part Time Front Desk Agent

Responsibilities

• Anticipates and responds to guests in a friendly and positive manner.
• Provides the highest level of service.
• Processes check-ins and check-outs, verifies billing, creates reservations, and processes special requests.
• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Maintains room availability, follows restrictions, and all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• Handles cash and processes financial transactions according to B. F. Saul Company Hospitality Group procedures.
• Uses equipment properly and adheres to cost controls to reduce expenses and waste.
• Produces required volume of work by planning, organizing, and prioritizing work duties.
• Attends all required department and hotel meetings.
• Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state, and federal regulations.
• Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.
• Keeps informed of hotel emergency procedures.

Requirements

• High school diploma or GED required.
• 1+ years prior guest service experience required, preferably in a hospitality setting.
• Excellent verbal communication skills needed.
• Attention to detail, customer focused, and the ability to perform job duties in a fast-paced environment.
• Ability to lift, push, and pull up to 75 pounds on an occasional basis.

Qualifications

• Knowledgeable of hotel emergency procedures.

Skills

• Excellent verbal communication skills.
• Attention to detail.
• Customer focused.
• Ability to perform job duties in a fast-paced environment.
• Ability to lift, push, and pull up to 75 pounds on an occasional basis.

Benefits

• $18 - $18 an hour.
• Well-Being Benefits: Sick Policy, Weekly Pay, Long Term Planning (401(k) Retirement Program), Paid Life Insurance, Team Member Programs (Employee of the Month/Year, Annual Performance Appraisals and Wage Increase Opportunities, Annual Team Member Banquets, Annual Team Member Engagement Survey, Discounted Room Rates for Team Members, Family and Friends, Complimentary Room Stays).

Pay

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.

Schedule

Not specified.