Part Time Senior Program Specialist - Older Adults

About the role

The City of Anaheim Community Services Department is seeking a Part Time Senior Program Specialist to provide support to the Older Adult Program. This position will help coordinate and monitor the day-to-day program operations, including the scheduling of educational classes and recreation programs, provide program information and community resources to seniors, plan and implement special events, and assist with the coordination and management of the nutrition and transportation programs.

Responsibilities

• Experience working with and communicating effectively with older adults in a variety of settings.
• Establish and maintain effective and respectful working relationships with senior adults, community volunteers, and a variety of community-based organizations.
• Work with collaborative partners and volunteers to coordinate an extensive range of activities for a wide spectrum of abilities.
• Provide support to the implementation of Human Services programs and special events.
• Schedule, train, and supervise part-time staff as assigned by supervisor.
• Recruit, train, direct, evaluate, and supervise the work of subordinate staff and volunteers.
• Supervise, coordinate, and evaluate a variety of recreational programs; organize a variety of tasks, track program information, track staff/volunteer hours, prepare reports, and maintain logs, work schedules, delivery routes, and financial records.
• Under minimal supervision, plan and implement programs and special events.
• Order and maintain program supplies, equipment, and informational literature; prepare, understand, and interpret written and oral instructions, policies and procedures.
• Assist in the coordination of special events; arrange for staffing of special events booths and deliveries of publicity materials.
• Respond to maintenance, safety, and operational emergencies whenever the facility is open/after hours.
• Provide assistance in resolving facility use conflicts and gaining cooperation of user groups/individuals in following policies and procedures.
• Provide program information to the public over the telephone, at the front counter, as well as through the mail and e-mail; respond to citizen's requests and complaints; follow up and provide solutions to citizen problems.
• Understand the importance of and maintain a safe and confidential work environment for clients; informs supervisor of clients requiring additional case management services.
• Provide information, referral, and assessments; coordinate emergency assistance, and senior wheels transportation program; assist with special events and fundraisers; develop and distribute program publicity; serve as liaison to community committees.
• Recruit and conduct orientations for new instructors; supervise and coordinate annual instructor evaluation process; prepare instructor payments and miscellaneous reports.
• Create advertising contact and mailing list for newspapers, cable, radio, internet; coordinate marketing information and send out regularly scheduled new release packets; create fliers, forms, letters, activity guide copy, and write press releases.
• Enter course and instructor information into Department's program and facility software system; reserve facilities and process registrations as needed; cancel courses in CivicPlus and notify patrons and community center staff of course cancellations; process refunds and Anaheim Community Foundation scholarship applications.
• Prepare community center calendars for scheduling of the proposed upcoming session of recreation classes.
• Serve as a liaison between the City and cable company in updating Channel 3 Slides; assist in the maintenance and updating of the Division's website.
• Aid in producing fundraising materials such as letters, lists, proposals, and brochures; assist in the management of fundraising records; contact prospects by phone or written correspondence to seek donations.
• Maintain communication with supervisor, maintain records and prepare reports.
• Maintain positive working relationships with co-workers, other departments, and outside agencies; maintain high level of customer service, courtesy, and professionalism for all public contacts; communicate effectively with the public and with co-workers; establish cooperative working relationships.
• Perform related duties and responsibilities as required.

Qualifications

• Two (2) years journey level experience related to the recreational program to which assigned, including supervision of employees and volunteers.
• Knowledge of employee and volunteer supervision and recreation/community facility site management and oversight.
• Principles of employee and volunteer supervision and training.
• Principles, practices, and service delivery needs related to the program area(s) to which assigned.
• Procedures for overseeing; planning, implementing, and maintaining a variety of recreation and leisure activities and programs, recreational, cultural, age-specific, and social needs of the community.
• Applicable Federal, State, and local laws, regulations, codes, and guidelines related to the program area and facilities to which assigned.
• Recreation site management and oversight; safety principles and practices, including basic first aid and adult and/or child cardiopulmonary resuscitation (CPR) methods.
• Applicable safety precautions and procedures related to the program area(s) and facilities to which assigned.
• Principles and practices of basic public relations techniques.
• Principles and procedures of record keeping, cash handling, and report preparation; business arithmetic and statistical techniques.
• Modern office practices, methods, computer equipment and computer applications, including CivicPlus or active software.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Tactics for effectively dealing with individuals of various ages, various socio-economic and ethnic groups, and effectively representing the City in contact with the public.
• Tactics for providing a high level of customer service by effectively dealing with the public, vendors, contractors and City staff.
• Ability to demonstrate a high level of customer service by effectively dealing with others and effectively representing the City in contact with the public.
• Ability to work independently while supervising facilities, user groups, and part time staff.
• Ability to establish working relationships with youth, parents, program providers, and facility guests.
• Lift and move tables and chairs and arrange facilities for community events and/or meetings.