Part Time Sales Team Leader - Brownwood, TX (New Store)

About the Role

Assists Store Management with in-store supervision, including directing personnel at our new store in Commerce Square, Brownwood, TX. This position functions as a front-line member of the Retail Store Leadership Team, providing effective leadership, resolving guest issues, and maintaining high levels of customer service.

Responsibilities

• Monitor and approve guest returns in accordance with retail policies.
• Oversee associates' guest service levels and provide feedback as needed.
• Utilize the GUESTS program for interactions on the sales floor, phone, or when handling guest-owned jewelry.
• Prepare and review supply orders from the JAC warehouse and other purchasing channels.
• Perform leadership responsibilities for store opening and closing duties.
• Provide leadership and training to associates, emphasizing guest service and sales.
• Coordinate regular and seasonal associate training.
• Delegate assignments to associates.
• Assist in the annual inventory process, cycle counting, inventory adjustments, and shipping/receiving of merchandise.
• Notify appropriate retail and corporate personnel of inventory issues.
• Participate in and assist with regularly scheduled store meetings.
• Implement plans for company special events and promotions.
• Develop and conduct team-building activities.
• Monitor product trends and communicate changes to the District Manager.
• Operate and train staff on all service equipment (e.g., polish motor, PUK weld equipment, ultrasonic unit, small tools, and related chemicals).
• Ensure product care services meet or exceed operational standards.
• Perform staging, setup, maintenance, and replacement of display items using visual merchandising guidelines.
• Maintain company standards for overall store presentation.
• Process employee purchases in the absence of the Store Manager or Assistant Manager.
• Ensure company security procedures are followed to protect assets.
• Review and create employee schedules, ensuring operational, budgetary, and customer service guidelines are met.
• Assume a lead role in the absence of other leadership team members.
• Build and maintain effective relationships with internal and external stakeholders.
• Collaborate with departmental and cross-functional teams to foster positive working relationships.
• Assist in other areas as assigned by a supervisor.

Requirements

• High school diploma or equivalent; minimum 1-year retail or customer service experience preferred (or equivalent education/experience).
• Previous supervisory experience preferred.
• Must pass a background check and alcohol, controlled substance, and illegal drug screen meeting company standards.
• Strong written and verbal communication skills, attention to detail, and organizational skills.
• Ability to multitask in a fast-paced environment.
• Commitment to safety regulations and training.
• Adherence to all company policies, including attendance, harassment-free workplace, and electronic communication guidelines.