Part Time Sales Team Leader - Pharr, TX

About the role

Assists Store Management with in-store supervision including directing personnel at the Pharr Town Center in Pharr, TX. Provides effective leadership to all associates and displays the highest level of customer service.

Responsibilities

• Greets and assists guests in selection and purchase of merchandise.
• Resolves guest issues effectively.
• Keeps supervisor informed of product, guest, and/or personnel issues.
• Monitors and approves guest’s returns in accordance with retail policies.
• Monitors associates' guest service levels; provides feedback as needed.
• Utilizes GUESTS program when interacting with guests on sales floor or phone and when handling guest-owned jewelry.
• Prepares and reviews supply orders from the JAC warehouse; prepares orders for other items through applicable purchasing channels.
• Performs leadership responsibilities for store opening and closing duties.
• Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales.
• Coordinates regular associate training and/or seasonal associate training.
• Delegates assignments to associates.
• Assists in the annual inventory process; ensures compliance with established processes and guidelines.
• Assists in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise, following company procedures.
• Notifies appropriate retail and corporate personnel when inventory issues are discovered.
• Participates and assists in conducting regularly scheduled store meetings.
• Implements plans to effectively participate in company special events and/or promotions.
• Develops and conducts team-building activities.
• Monitors product trends and communicates changes in retail to the District Manager.
• Performs product care duties including operating service equipment (polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultrasonic unit, small tools, and related chemicals) and training staff on equipment use.
• Ensures product care services meet or exceed operational standards.
• Performs staging, setup, maintenance, and replacement of display items using visual merchandising guide parameters.
• Assists store management in maintaining company standards for overall store presentation.
• Processes employee purchases in the absence of Store Manager or Assistant Manager.
• Ensures company security procedures are used to protect assets.
• Reviews/creates employee schedules in the absence of Store Manager or Assistant Manager, ensuring operational, budgetary, and customer service guidelines are met.
• Demonstrates strong written and verbal communication skills, attention to detail, and organizational skills.
• Multitasks in a fast-paced environment.
• Observes all safety regulations; participates in safety training and reports unsafe conditions.
• Adheres to all company policies including attendance, freedom from harassment, and electronic communication guidelines.
• Assumes lead role in absence of other leadership team members.
• Builds and maintains effective relationships with internal and external stakeholders.
• Collaborates with team members, both departmental and cross-functional, to establish trust and credibility.
• Assists in other areas as assigned by supervisor.

Requirements

• High school degree or equivalent; minimum 1-year retail or customer service experience preferred or equivalent education/experience.
• Previous supervisory experience is preferred.
• Must pass a background check as well as an alcohol, controlled substance, and illegal drug screen that meets company standards.