Part Time Sales Team Leader - Conroe, TX

Job Summary

Aids in-store management with supervision, leading associates effectively. Demonstrates exceptional customer service. Functions as a front-line member of the Retail Store Leadership Team at our Conroe, TX location.

Responsibilities

• Greet and assist guests in merchandise selection and purchase.
• Resolve guest issues efficiently.
• Inform supervisor of product, guest, and personnel issues.
• Monitor and approve guest returns according to retail policies.
• Maintain guest service levels; provide feedback as necessary.
• Utilize GUESTS program during interactions with guests and handling returned jewelry.
• Prepare and review supply orders from JAC warehouse; place orders for other items through applicable channels.
• Assist with store opening and closing duties.
• Lead and train associates in all areas of responsibility, emphasizing guest service and sales.
• Coordinate regular and seasonal associate training sessions.
• Delegate tasks to associates.
• Participate in annual inventory process; ensure compliance with established procedures and guidelines.
• Conduct inventory cycle counts, adjustments, and merchandise shipping/receiving, adhering to company procedures.
• Notify relevant parties about inventory issues.
• Attend and assist in conducting regularly scheduled store meetings.
• Implement plans to effectively participate in company special events and promotions.
• Develop and conduct team-building activities.
• Monitor product trends and communicate changes to District Manager.
• Operate and train staff on all service equipment, including polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultra-sonic unit, small tools, and related chemicals.
• Maintain product care services to meet/exceed operational standards.
• Perform visual merchandising duties, including staging, setup, maintenance, and replacement of display items.
• Support store management in maintaining company standards for overall store presentation.
• Process employee purchases in the absence of Store Manager or Assistant Manager.
• Ensure company security procedures are followed to protect assets.
• Review and create employee schedules in the absence of Store Manager or Assistant Manager.
• Approve store schedules, ensuring they follow operational and budgetary guidelines and meet customer service levels; intervene if necessary.
• Demonstrate strong written and verbal communication skills, attention to detail, and organizational skills.
• Maintain a safe work environment; adhere to all safety regulations and participate in safety training.
• Report all unsafe conditions to appropriate personnel.
• Comply with company policies, including attendance guidelines, freedom from harassment, and electronic communication guidelines.
• Assume lead role in absence of other leadership team members.
• Build and maintain effective relationships with internal and external stakeholders.
• Collaborate with cross-functional teams to enhance working relationships and establish trust and credibility within the organization.
• Assist in other areas as directed by supervisor.

Requirements

• High school diploma or equivalent with a minimum 1-year retail or customer service experience preferred.
• Previous supervisory experience is preferred.

Qualifications

• Strong written and verbal communication skills.
• A high degree of organizational skills.
• Ability to multitask in a fast-paced environment.
• Commitment to effective customer service delivery.
• Integrity and strong attention to detail.
• Ability to work productively as a member of a team or work group.