Part Time Sales Team Leader - Copperwood Village, Houston, TX

About the Role

Assists Store Management with in-store supervision, including directing personnel at the Copperwood Village location in Houston, TX. This position functions as a front-line member of the Retail Store Leadership Team, providing effective leadership and displaying the highest level of customer service.

Responsibilities

• Resolves guest issues effectively.
• Keeps supervisor informed of product, guest, and/or personnel issues.
• Monitors and approves guest returns in accordance with retail policies.
• Monitors associates' guest service levels; provides feedback as needed.
• Utilizes GUESTS program when interacting with guests on the sales floor or phone and when handling guest-owned jewelry.
• Prepares and reviews supply orders from the JAC warehouse; prepares orders for other items through applicable purchasing channels.
• Performs leadership responsibilities for store opening and closing duties.
• Provides leadership and training to associates in all areas of responsibility, with emphasis on guest service and sales.
• Coordinates regular associate training and/or seasonal associate training.
• Delegates assignments to associates.
• Assists in the annual inventory process; ensures compliance with established processes and guidelines.
• Assists in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise, while following company procedures.
• Notifies the appropriate retail and corporate personnel when inventory issues are discovered.
• Participates and assists in conducting regularly scheduled store meetings.
• Implements plans to effectively participate in company special events and/or promotions.
• Develops and conducts team-building activities.
• Monitors product trends and communicates changes to the District Manager.
• Product Care:
  • Fully trained to operate all service equipment, including polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultrasonic unit, small tools, and related chemicals to complete in-store services.
  • Able to train staff to operate all service area equipment and small tools.
  • Ensures product care services meet or exceed operational standards.
• Visual Merchandising:
  • Performs staging, setup, maintenance, and replacement of display items using the visual merchandising guide parameters.
  • Assists store management in maintaining company standards for overall store presentation.
• Processes employee purchases in the absence of the Store Manager, Assistant Manager, or Co-Manager.
• Ensures company security procedures are used to protect assets.
• Reviews/creates employee schedules in the absence of the Store Manager, Assistant Manager, or Co-Manager.
• Approves store schedules, ensuring they follow operational and budgetary guidelines while meeting customer service levels.
• Demonstrates strong written and verbal communication skills, attention to detail, and organizational skills.
• Multitasks in a fast-paced environment.
• Observes all safety regulations; participates in safety training and reports unsafe conditions.
• Adheres to all company policies, including attendance, freedom from harassment, and electronic communication guidelines.

Other Duties

• Assumes a lead role in the absence of other leadership team members.
• Builds and maintains effective relationships with internal and external stakeholders.
• Collaborates with the team, both departmental and cross-functional, to build positive working relationships and establish trust.
• Assists in other areas as assigned by a supervisor.

Requirements

• High school diploma or equivalent; minimum 1-year retail or customer service experience preferred (or equivalent education/experience).
• Previous supervisory experience is preferred.
• Must pass a background check and an alcohol, controlled substance, and illegal drug screen that meets company standards before beginning employment.