Part Time Sales Team Leader - Belterra Village - Dripping Springs, TX

Job Summary

Aids Store Management with in-store supervision including directing personnel. Provides effective leadership to all associates. Demonstrates the highest level of customer service in all areas.

About the Role

This position functions as a front line member of the Retail Store Leadership Team at our Belterra Village location in Dripping Springs, TX. Greets and assists guests in selection and purchase of merchandise. Resolves guest issues effectively. Keeps supervisor informed of product, guest, and/or personnel issues. Monitors and approves guest’s returns in accordance with retail policies. Monitors associates guest service levels; provides feedback as needed. Utilizes GUESTS program when interacting with guests on sales floor or phone and when handling guest owned jewelry.

Responsibilities

• Prepares and reviews supply order from the JAC warehouse, prepares orders for other items through the applicable purchasing channels.
• Performs leadership responsibilities for store opening and closing duties.
• Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales.
• Captures and implements plans to effectively participate in company special events and/or promotions.
• Develops and conducts team building activities.
• Maintains product care services to meet/exceed operational standards.
• Assists in the annual inventory process; ensures the process is conducted in compliance with established processes and guidelines.
• Notifies the appropriate retail and corporate when inventory issues are discovered.
• Participates and assists in conducting regularly scheduled store meetings.
• Monitors product trends and communicates to District Manager.
• Ensures company security procedures are used to protect assets.
• Processes employee purchases in the absence of Store Manager or Assistant Manager or Co-Manager.
• Approves store schedules ensuring schedule follows operational, and budgetary guidelines, and ensures customer service levels are met; if needed.
• Demonstrates strong written and verbal communication skills; a strong attention to detail and a high degree of organizational skills.
• Maintains a safe work environment by observing all safety regulations; participating in all safety training; reporting all unsafe conditions to the appropriate company personnel.
• Adheres to all company policies including attendance guidelines; Freedom from harassment; and all electronic communication guidelines.
• Assumes lead role in absence of other leadership team members.
• Builds and maintains effective relationships with internal and external stakeholders.
• Collaborates with the team, both departmental and with cross-functional teams to build positive working relationships and establish a high level of trust and credibility throughout the organization.
• Assists in other areas as assigned by supervisor.

Requirements

• High school degree or equivalent with a minimum 1-year retail or customer service experience is preferred or equivalent education/experience.
• Previous supervisory experience is preferred.
• Pass a background check as well as an alcohol, controlled substance, and illegal drug screen that meets Company standards before beginning.