Part Time Sales Team Leader - Highland Village, TX

Job Summary

Aids Store Management with in-store supervision, including directing personnel. Provides effective leadership to all associates. Demonstrates the highest level of customer service in all areas.

About the Role

This position functions as a front line member of the Retail Store Leadership Team at our Shops at Highland Village location in Highland Village, TX.

Responsibilities

• Solves guest issues effectively.
• Keeps supervisor informed of product, guest, and/or personnel issues.
• Maintains and approves guest returns in accordance with retail policies.
• Maintains and reviews associates' guest service levels; provides feedback as needed.
• Utilizes GUESTS program when interacting with guests on sales floor or phone and when handling guest-owned jewelry.
• Prepares and reviews supply orders from the JAC warehouse, prepares orders for other items through applicable purchasing channels.
• Performs leadership responsibilities for store opening and closing duties.
• Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales.
• Captures and reviews regular associate training and/or seasonal associate training.
• Delegates assignments to associates.
• Assists in the annual inventory process; ensures the process is conducted in compliance with established processes and guidelines.
• Assists in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise, while following company procedures.
• Notifies the appropriate retail and corporate when inventory issues are discovered.
• Participates and assists in conducting regularly scheduled store meetings.
• Implements plans to effectively participate in company special events and/or promotions.
• Develops and conducts team building activities.
• Maintains awareness of product trends and changes in retail and communicates to District Manager.
• Operates all service equipment including, but not limited to, polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultra-sonic unit, small tools and related chemicals to complete in-store services.
• Trains staff to operate all service area equipment and small tools.
• Ensures product care services meet/exceed operational standards.
• Performs staging, setup, maintenance and replacement of display items using the visual merchandising guide parameters.
• Assists store management in maintaining company standards for overall store presentation.
• Processes employee purchases in the absence of Store Manager or Assistant Manager.
• Ensures company security procedures are used to protect assets.
• Reviews/creates employee schedules in the absence of Store Manager or Assistant Manager.
• Approves store schedules ensuring schedule follows operational and budgetary guidelines, and ensures customer service levels are met; if needed.
• Consistently demonstrates strong written and verbal communication skills; a strong attention to detail and a high degree of organizational skills.
• Maintains strong interpersonal skills and works effectively in a team environment.
• Observes all safety regulations; participates in all safety training; reports all unsafe conditions to the appropriate company personnel.
• Adheres to all company policies including attendance guidelines; Freedom from harassment; and all electronic communication guidelines.

Requirements

• High school degree or equivalent with a minimum 1-year retail or customer service experience is preferred or equivalent education/experience.
• Previous supervisory experience is preferred.

Qualifications

• The ability to competently perform all the essential duties of the position.
• Demonstrated commitment to effective customer service delivery.
• Integrity.
• The ability to work productively as a member of a team or work group.

Skills

• Strong written and verbal communication skills.
• A strong attention to detail.
• A high degree of organizational skills.

Benefits

N/A

Pay

N/A

Schedule

N/A