Part Time Sales Team Leader - Frisco, TX

Job Summary

Aids in-store supervision, providing leadership to all associates and delivering exceptional customer service. Functions as a front-line member of the Retail Store Leadership Team at Stonebriar Center Mall, Frisco, TX.

WHAT YOU WILL BE DOING:

• Solves guest issues effectively.
• Keeps supervisor informed of product, guest, and personnel issues.
• Makes decisions regarding guest returns in accordance with retail policies.
• Maintains guest service levels; provides feedback as needed.
• Utilizes GUESTS program during interactions with guests and handling guest-owned jewelry.
• Prepares and reviews supply orders from the JAC warehouse, orders other items through purchasing channels.
• Performs store opening and closing duties.
• Provides leadership and training to associates in all areas of responsibility, emphasizing guest service and sales.
• Captures and reviews regular associate training and seasonal training.
• Delegates tasks to associates.
• Assists in annual inventory process; ensures compliance with established processes and guidelines.
• Participates in inventory cycle counting, adjustments, shipping, and receiving of merchandise.
• Notifies appropriate retail and corporate about inventory issues.
• Conducts regularly scheduled store meetings.
• Develops and conducts team-building activities.
• Monitors product trends and communicates to District Manager.
• Trains staff to operate service equipment and small tools.
• Ensures product care services meet/exceed operational standards.
• Stages, sets up, maintains, and replaces display items using visual merchandising guidelines.
• Maintains company standards for overall store presentation.
• Processes employee purchases in the absence of Store Manager or Assistant Manager.
• Ensures company security procedures are used to protect assets.
• Reviews/creates employee schedules in the absence of Store Manager or Assistant Manager.
• Approves store schedules ensuring they follow operational and budgetary guidelines, and customer service levels are met.
• Demonstrates strong written and verbal communication skills, attention to detail, and organizational skills.
• Maintains safety regulations and reports unsafe conditions.
• Adheres to company policies including attendance guidelines, freedom from harassment, and electronic communication guidelines.
• Assumes lead role in absence of other leadership team members.
• Buys into building and maintaining effective relationships with internal and external stakeholders.
• Collaborates with cross-functional teams to build positive working relationships and establish trust and credibility.
• Assists in other areas as assigned by supervisor.

WHAT YOU WILL NEED:

• High school degree or equivalent with 1 year of retail or customer service experience, or relevant education/experience.
• Previous supervisory experience preferred.
• Pass background check and drug screen meeting Company standards.